2nd Line Support

3 days ago

Redditch, United Kingdom Jago Consultants Full time

Job Description2nd line support technician required – based in Redditch. My client are looking for a bright, motivated individual to join their application support help desk team, within a well-established and progressive company. They specialise in Inventory management and supply chain consultancy, providing a flexible software solution to assist their expert team in delivering solutions to businesses.  This is an excellent opportunity to join a company where all team members are highly valued, and who provide exceptional training programs to help develop your career. Position Overview  To take inbound calls and emails To log, detail, progress and resolve support tickets To read and troubleshoot server log files Correctly prioritise and resolve tickets within the SLA To keep the CRM system and all relevant documentation up to date Create, troubleshoot and fix SQL queries and scripts Install new systems, as well as patch & upgrade existing systems To support the internal laptops, desktops and network equipment Correctly see all issues through to resolution Fixing overnight processes Position Requirements Be a fast, willing and adaptable learner Have excellent communication skills Previous desktop / application support experience Basic networking knowledge (IP Addresses, DNS, DHCP, firewalls, etc) Knowledge of different VPN software and establishing VPN connections Microsoft SQL server and ability to write SQL queries and scripts Microsoft windows server and desktop operating systems API Connectors Knowledge Internet information services skillset Candidate will aim to have SQL or similar qualification within 6 months Position Remuneration Monday to Friday / 37.5 hrs a week Salary £28,000 – 38,000 DOE 25 days holiday including bank holidays Parking on site Pension scheme Training programs  Career Opportunities 

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