Administrative and Clerical Officer

1 week ago


Kent, United Kingdom Oxleas NHS Foundation Trust Full time

**Administrative & Clerical Officer, Band 3 **12 Month Secondment /Fixed Term Contract: 25.5 hours per week, Wed - Friday 8.00 to 5.00
**Single Point of Access (SPA), Specialist Children's Services (SCS) & CAMHS**
**Children & Young People's Services - Single Point of Access**
**Base: Acorns Queen Marys Hospital & other Oxleas sites**
Includes flexible shifts to cover operational hours between 7.30 am to 7 pm, some agile working including call centre duties, but dependent on operational needs dictated via a detailed team rota

This post is within an Administration team that provides SPA support for CSC

This service receives in excess of **130 calls a day **, as an administrator in the team you will be required to answer calls from families, service users & healthcare professionals, with the expectation to deal, resolve & record the call.

This is a varied administration role & requires the administrator to carry out the following:
- Overseeing a service, which requires managing various waiting list, breaches via RIO (patient led system), liaising with various HCPs & management, provide training to band 2/3 SPA staff & transformation participation in conjunction with leads. You will also be required to attend various meetings, relating to your allocated service. NB service will change from time to time dependent on operation needs.


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