Customer Service Administrator Apprentice

2 weeks ago


Faringdon, United Kingdom Fleet Witness Full time

**Overview**

**Responsibilities**
- Answer incoming customer calls, resolving basic issues where possible and transferring queries to the appropriate department.
- Manage internal mailboxes by responding to customer queries promptly and liaising with relevant teams to achieve the right outcome.
- Monitor and manage the customer job management system, resolving first-line issues and escalating more complex cases as required.
- Maintain accurate records of customer interactions and ensure issues are followed through to resolution.
- Deliver excellent customer service by handling all interactions professionally, empathetically, and efficiently.
- Support with general administrative tasks as required to ensure smooth team operations.
- Assist in preparing and processing customer orders to ensure accuracy and timely delivery

**Skills**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: From £15,704.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Faringdon SN7 7BP (preferred)

Work Location: In person



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