Contract Support Co-ordinators

4 days ago

Liverpool, United Kingdom HESIS Limited Full time

**Job Title**:Contract Support Co-ordinator

**Reporting To**:Head of Operational Support

**Location**:Liverpool
Looking for somewhere you can be your best?

Whatever your role, our aim is always to bring out the very best in people. We are fiercely proud, protective, and passionate about the wellbeing and progress of everyone who works with us.

We understand different people have different goals for development and different strengths to bring to the table. We truly invest, value, and treat everyone that works with us as an individual, to ensure that everyone can be at their best, whatever that looks like to them.

We are currently looking to recruit two Contract Support Co-ordinators to join a busy Service Desk and will be based at our Head Office in Liverpool.

**The purpose of a Contract Support Co-Ordinator**:

- Provide effective support to designated customers inclusive of engineering allocation and resource.

**What the role involves**:

- Being able to build and maintain trusted relationships, both internally and externally is key to the success of the individual and the team.
- Having technical experience of being part of a busy service desk.
- Primary point of contact for client, supply chain partners and colleagues

**Essential Experience**:

- Excellent communication.
- Strong planning and problem-solving skills, whilst maintaining a professional manner and always treating others with respect.
- Confident and experienced in planning, coordinating and managing multiple jobs and tasks.
- Proven experience of working within a busy service desk environment. within facilities management / fire & security / mechanical & engineering
- Experience in working with CAFM (Computer Aided Facilities Management) systems

**The way we work**:
As a family-owned business, our values are very important to us. They reflect who we are, express what we believe and shape the way we behave. The way we go about achieving things at the HE Simm Group is as important to us as the final outcome. We have four core values that underpin everything we do and say.

Excellence - We aim to be exceptional in everything we do, and we love what we do.

People - We put people first, respect diversity, treat everyone equally and foster an inclusive culture and show appreciation and respect.

Integrity - Our success is built on trusted relationships, and we question everything, speak our mind and challenge respectfully.

Collaboration - We work together to be the best and understand the needs of others and go the extra mile to help them succeed.

**What’s on Offer**:

- Be part of a company where you are supported to grow and develop
- 25 Days holiday + bank holidays & buying holiday scheme
- Cycle to work and car schemes
- Pension
- Life Insurance
- Employee benefits, discounts, and assistance programs

HE SIMM Group of companies is an equal opportunities employer and partners of the Supply Chain Sustainability School.

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discounts
- Wellness programmes

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Service Desk: 2 years (required)
- Fire & Security or gineering or Facilities Management: 1 year (required)
- Planning: 1 year (required)

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