Onboarding Executive

At MOTORS, we like to say that we know MOTORS

Millions of people come to us every month to find their next car, because we keep the car search process simple. We have hundreds of thousands of used cars listed for sale by dealers nationwide, and guides, advice, tips and reviews to help buyers find the right one.

We don't just help consumers, though. For our dealer partners, we offer a unique advertising ecosystem that allows them to get their cars seen by buyers across some of the UK’s biggest car search sites: MOTORS, Cazoo, eBay, Gumtree and Parkers.

In 2024 Cazoo became part of the MOTORS family when we purchased the brand and launched the Cazoo app. So, it’s an incredibly exciting time for Cazoo as we look to transform one of the UK’s most well-known automotive brands into one of its leading automotive marketplaces.

MOTORS is also the proud sponsor of The British Motor Show and the Official Automotive Marketplace partner of Premier League club Brentford FC.

We’re currently looking for an **Onboarding Executive** to join our driven Customer Success team. This team plays an influential role in the continued support of our dealer network when they join the MOTORS platform. Collaborative and social, this position is customer powered, managing multiple accounts and engaging with clients on a daily basis.

**Reports To**: Onboarding Team Leader

**Contract Type: Permanent**

**Location**: Richmond UK, Hybrid

**About the role**:

- You will welcome new B2B accounts to the MOTORS platform and introduce customers to their advertising packages
- You’ll drive solutions, escalating any technical issues within a timely manner and ensure the next steps are communicated to the customer
- Driving a customer powered approach, you’ll ensure that clients have the necessary information and technical support to get advertising live in line with internal SLA’s
- A role with autonomy, owning end to end onboarding process including, outbound and inbound calls, case management, feed set up and sales support

**What we ideally looking for;**
- A key behaviour trait, we are looking for passionate people who enjoy conversing and building relationships
- A methodical approach to your work, as it is a fast paced role organisation is one of the key pillars to its success
- We’re a small team so we value those who can embody our values and behaviours and collaborate with the team to bring continued success
- Confidence and capability to communicate in different styles effectively with stakeholders and customers
- At _**MOTORS**_, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. _You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?_

**Perks & Benefits**

We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

**Financial reward**
- Competitive Pay
- Discretionary Bonus
- Pension Scheme (up to 9% Employer Contribution)
- Employee recognition scheme with great financial prizes ££

**Work-life balance**️
- 25 days holiday per year growing with length of service
- Hybrid and UK Remote working _depending on role_
- Generous Family Friendly Leave
- Free counseling and support (for when you might need it)

**Health & Insurance**
- Private Healthcare Insurance
- Private Dental insurance cover & Cashback.
- Online private GP service.
- Generous sick pay support
- Life assurance policy (x4 Life Assurance)

**Other**
- Social & Inclusion Calendar - packed with events.
- Free food and beverage in our office locations

**Diversity & Inclusion at Motors**

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you