International Billing Assistant

**PRINCIPAL RESPONSIBILITIES**

**International Client Finance Management Team**

To support the UK Billing Co-ordinator and Client Services Executives in:
- Maintaining the database of matter information and online portals of our leading international clients to ensure accuracy of reporting within the international firm and to clients.
- Collating information from different sources and from international offices.
- Exception reporting of costs to partners and lawyers.
- Liaison with finance teams of clients and other TW offices.
- Support billing of these international clients, tasks include but not limited to
- Maintenance of the Aderant system to ensure correct billing set up
- Client / Matter charge rate set up
- Creating and posting of bills both singular and consolidated
- Dealing with internal and client queries
- Support ebilling of these international clients

**eBilling Team**

This role will also help support the Senior eBiller with the day to day running of the eBilling function and strengthen our ebilling proficiency as we take on more clients whose chosen means of invoice delivery is electronic.
- Weekly reconciliation of eBilling clients, ensuring prompt upload of invoices and query resolution. Liaising with internal and external stakeholders to ensure issues are resolved and invoices re-submitted asap.
- Help track eBilling data at inception, making full use of the configuration options available in the ebilling hub and Aderant so that we continue to benefit from automation and reporting functionality.
- Working directly with clients and fee earners to onboard new clients and update existing clients moving to new ebilling systems.
- Help to monitor all e-Billing Hub processes, ensuring client guidelines and timekeeper rates are updated in the system for us to make best use of the functions the system offers as well as complying with all client requirements.
- Help to monitor the eBilling inbox, ensuring all queries are answered within **24hr (aim would be 24 hours but a 2-day target during busy periods)**.
- Work with the disbursement team, ensuring all entries that are eBilled are passed to the team efficiently and available for upload if required.
- eBills, ensuring they progress through the eBill systems and are paid within terms.

**KNOWLEDGE, SKILLS & EXPERIENCE**

Key skills/capabilities necessary for the role include

Required
- Good written and verbal communication skills, with the ability to communicate at all levels in a confident & professional manner
- High degree of accuracy required
- Motivated team player with a proactive and logical approach
- Attention to detail and ability to investigate and problem solve to resolve issue
- Confident in working with excel to provide data analysis and reconciliations
- Effective organisation skills
- Office working hours are 9.30am to 5.30pm, however, you should be prepared to work outside of these hours when required.
- Experience of Aderant Expert or similar systems
- Some experience of the Ebilling hub or similar systems
- Knowledge of VAT and SRA guidelines
- Strong communication skills required for this role to be able to effectively liaise with internal and external stakeholders

**Salary**:Competitive, depending on experience

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Accounts Receivable: 1 year (preferred)

Work Location: Hybrid remote in Liverpool