Helpdesk Administrator

A great opportunity has become available for a reliable and skilled **Helpdesk Administrator **to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in **Woking**, you will join us on a **full-time, permanent** **basis,** and in return, you will receive a **competitive salary of £25,000 per annum** **and excellent benefits.**

**Mountjoy** is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to our clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

**Our Company values**

We take pride in everything we do - Which means we expect all our employees to:

- Present a professional appearance at all times
- Keep your work area safe, tidy and well organised
- Deliver a high standard of work at all times

**We have Integrity, built-in**

**Our Company Benefits**:

- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- We offer a flexible scheme to buy or sell up to 5 days of annual leave per year.
- Company sick pay after probation
- Life Insurance
- Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice.
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Childcare voucher scheme
- Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
- Our Employee Assistance Programme to support all staff
- Refer a Friend scheme

**Key responsibilities as our** **Helpdesk Administrator will include**:

- To record information directly into the Job Managements Systems or any other system used to deliver the service.
- Constantly monitor the job screens, and when a job requires you to act, or if uncertain, pull on the Contract Manager or Supervisors for assistance.
- Provide adequate support and cover for the other administrators, particularly on breaks, peak periods, and annual leave.
- To send operatives, who become available to jobs in the most efficient and effective way ensuring they are productive, eliminating or reducing travel and idle time.
- Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers.
- To assist with any other administrative activities that are required to support the team.

**What we are looking for in our Helpdesk Administrator**:

- GCSE or equivalent qualification in Maths and English
- Vast experience of MS Office including Word and Excel with accurate typing skills
- Experience of working in a Repairs or Maintenance call centre, or any other call centre environment (Desirable)
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group
- Have a reasonable proficiency in MS Office and able to use Mountjoy’s IT systems for job management, understanding how they function and interact with other systems
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group
- Good geographical understanding of the Woking area including the main highways, the best routes, and travel times between different locations

If you feel you have the skills and experience to become our **Helpdesk Administrator **then please click “**apply**” now - We’d love to hear from you

Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.

It is a further requirement that all staff must pass a DBS check.