Graduate and Trainee Client Support Consultants
4 days ago
**Client Support Consultants - Experienced and Trainee level opportunities**:
- **Training and on-going Development - Career Development opportunity**:
- **Industry Leader - Award Winning Product**:
- **Woking Surrey Central Location**
Our client a global leader in their field is currently looking for **Client Support Consultants** and Customer Centric Support staff based in Woking.
**Responsibilities**:
- Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
- Assisting with the production of informative data as required by the Account Management and Customer Service Manager
- Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
- Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
- Generate and complete reports for existing clients
- Provide support and work closely with the Account Managers
**Competencies**:
- Trainee and Gradiudate Level opportunities
- Customer Services, Call Centrte, Administration, Conveyancing, legal experience or Helpdesk or Claims
- Great team player, a passion and desire to make a difference
- Polite, articulate telephone manner
- Excellent communication skills Willingness to learn and constantly develop technical skills
- Flexible attitude around learning new software and implementing changes within the process
- Problem solving, analytical and diagnostic skills
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