Organisation and Service Designer

**Salary**

NJC34 - £43,693

**Contractual hours**

37

**Hours**

Fulltime, Maternity Cover

**Date posted**

27/05/2025

**Job reference**

NELC400000196

**_Do you have experience of service improvement and working to agile project management principles?_**

**_ Would you excel in role that is focused on user-centred service design?_**

**_ We are offering a fantastic, fixed term opportunity to join our high performing and ambitious Transformation Team, covering the maternity leave of one of our Organisation and Service Designers._**

**_ Our _**_Purpose_**
Organisation and Service Design is a growing practical discipline for us at North East Lincolnshire Council and we are excited about the opportunities that this approach provides. We are currently embedding our operating model which enables us to utilise a more agile, design led way of working to deliver positive outcomes for our residents.

Our approach has been successful and we are continuing to grow this capability to bring user centred design into more and earlier project and programme thinking, ensuring that we design the right things for service users.

**_ Your Role_**

Join our team, and no two projects will be the same. We are seeking to cover maternity leave in our small team of Service Designers with someone who can blend the creative storytelling required to inspire customers, staff and leaders with the analysis and structure needed to help us create practical and tangible designs which deliver improved outcomes on a diverse range of service areas.

This role will specialise in user-centred design, working closely with front-line services, other Transformation Team colleagues and the Insights Team in multi-disciplinary project teams. You will play a crucial role in helping to implement new ideas and identify opportunities to enhance public services for our residents.

You will be working in multi-disciplinary teams with delivery managers, data analysts and researchers focused on improving end to end journeys at scale, championing user-centred design whilst considering the Council’s objectives.

You will help us to understand the overall service including the user journey, systems, teams and processes involved. Working with a broad range of colleagues, partners and stakeholders you will look at the wider picture, thinking about how to connect the dots (products, people, technology and processes) to inform our design decisions and opportunities, support policy development and system change and the evaluation of our impact.

This could look like:

- Facilitating conversations with different stakeholders from within the organisation, or across the local partnerships, to build understanding and alignment around shared outcomes.
- Uncovering user experiences and insights through a range of design research methods.
- Designing future service models and offline/online interactions to deliver improved outcomes.
- Prototyping and testing end-to-end services and individual service components.

**_About You_**
You will have demonstrable experience of designing services and working to agile principles. Ideally you will be confident using co-design approaches to bring different people together including service users and stakeholders. You will need the ability to suggest solutions to help solve a problem, and have a passion for user-centred design, with excellent communication skills that enable you to quickly build relationships and trust with service users and those who provide those services.

You must be naturally curious, always looking to get to the root causes of problems, offer innovative responses and be willing to challenge the status quo. You will support us to communicate the story of our work and how we make decisions using design led, agile methodologies.

**_ Think you can make a difference? We want to hear from you._**

**_ Your Application_**
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.

**Key Dates**
Interview date: 3rd July

**As part of your RewardNEL package**, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.

You will also have access to our **exclusive** **RewardNEL** platform.

This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.

NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.

**Do you need support?**

Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace

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