Customer Services Representative, Kohler Mira

**Hybrid
- Cheltenham**

**3 week rotational shift pattern
- working 37 hours over 5 days between the operational hours of **Monday - Thursday 8am - 5.30pM/Friday 8am - 5pm / Saturdays 8.30 - 1pm**

**Starting salary £20K, plus bonuses and fantastic benefits**

Designing award-winning products for our market-leading brands - Mira Showers, Rada and Kohler UK - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.

From day one you’re part of the Kohler Mira community - a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?)

But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team. Find out more below

***

**Summary**

To be the primary point of contact for customer queries, pre-sales enquiries, spares sales and after sales service for the Kohler Mira business. Liaising directly with customers mainly by telephone to resolve customer issues. Required to work on a 3 week rotational shift working 5 days per week including some Saturdays.

**Responsibilities**
- Assisting customers with pre-sales enquiries, product selection, availability and location of showrooms
- Taking in-coming calls, identifying customer requirements and initiating appropriate actions in a timely manner
- Resolving post-sales issues and technical product support
- Arranging service visits, spares sales and promoting service and extended warranty policies
- Outbound follow-up telephone calls
- Ensuring customer service levels are exceeded in-line with company and department key performance indicators
- Creation and promotion of brand awareness issues
- Provide cross functional Administration support as required

**Education and Experience**
- Professional and effective completion of transactions with customers and consumers
- Consistently display best practice customer service under pressure
- Ability to understand technical issues and resolutions
- Must have a good understanding of commercial aspects
- Experience in a customer contact/interaction role required
- Experience in cross selling/sales
- Good communication skills over all media
- PC literate/SAP an advantage
- Numerate
- Accurate order and data entry is required

LI-Hybrid

**Why Work at Kohler Mira?**

People have been turning to us for bathroom products for over 90 years, a responsibility we don’t take lightly. In all of the businesses that make up Kohler Mira we are committed to designing innovative products that bring beauty, comfort and safety to life. Because of this we understand that it takes investment in our people and their development in order to deliver on that commitment and so, we invest heavily in each individual’s personal development in a variety of ways.

In addition to the investment in personal development, Kohler Mira offers a competitive salary, numerous wellbeing benefits and a strong involvement in Corporate Social Responsibility. You can find out more about our operating philosophy, Believing in Better, here

**About Us**

In the UK, Kohler Mira Ltd. is made up of three market leading brands; Mira Showers, Rada Controls and Kohler Company. Where our brands differ in market position they are equal in quality, each living up to the Kohler Company mission to live on the leading edge of design and technology and provide a single level of quality regardless of price.