Customer Service Representative

**Onsite Cheltenham**

**Full-Time: 37.5 Hours per Week**
**Working hours: Monday to Friday, between 8:00 AM and 5:30 PM**

**Starting salary £24,804 plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and access to our newly launched employee benefits platform**

**Start date: 24th November**

Designing award-winning products for our market-leading brands - Mira Showers and Rada - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.

From day one you’re part of the Kohler Mira community - a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?)

But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team. **Find out more below**

The CSR - Contact Centre Operations is a key member of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs.

As part of the Customer Service Operations Team, you will be required to work closely with your peers to ensure that the best service possible is delivered to our customers.

Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole of the Mira UK product range.

**Basic Responsibilities**
- Assisting customers with pre-sales enquiries, product selection and availability
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
- Offering post-sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
- Maintain a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately become a Kohler Mira Brand Ambassador

**Skills/Requirements**
- Confident telephone manner
- Experience in a customer services environment where customer contact was integral to the role
- Attention to detail to ensure a right first-time customer outcome
- Experience using Salesforce or similar Customer Relationship Management system an advantage
- A common-sense approach to problem solving
- A desire to be part of a team that works together for the common goal
- Strong communication with high standards of written communication essential
- GCSE Maths and English A to C is required due to the interaction types with the customer

**We can offer you a lot in return**

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

**About Us**

In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.

Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.

Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.

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