Clinical Support Assistant-awc Division

**Job overview**

Modality Partnership AWC Divisionhas a full-time vacancy for a Clinical Support Assistant. The postholder will be a high performing administrator working at Long Lee Surgery providing accurate and timely document management of patient records and letters. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner, implementing solutions, and can also provide a high-quality referral management support service. The postholder will be committed to make real changes to the health care services provided within Primary Care to improve patient care.

If you are interested in learning more, please read on.

**As an employee with us you can benefit from**:
Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways
- **Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.**_

**Main duties of the job**

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, processing of documents accurately and in a timely manner, and demonstrate the ability to manage and prioritise the workload along with the wider team. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a patient facing role as you will provide back-office administrative support to the division. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of administrative and operational skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

**Job description**

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for administrative work and want to develop your knowledge within primary care, you are innovative, organised, and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

You will not enjoy this job if you are seeking a job that purely focuses on quantity over quality as you will need to have real attention to detail, you prefer the status quo and are comfortable with more traditional ways of working.

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

**ALL APPLICANTS INVITED FOR AN INTERVIEW WILL HAVE TO PROVE THEIR RIGHT TO WORK IN THE UK AT THE INTERVIEW STAGE**

**Qualifications and Experience**:
We require high performing team members to join our team with:
**Knowledge**:
Customer service principles and practices.

Medical terminology.

Reception protocols.

Telephone call management, including taking, parking and transferring calls NHS systems.

MS Word, Outlook, Excel and other relevant software packages.

Knowledge of / experience from within NHS/General Practice.

Previous call-handling experience.

Clinical coding/Summarising.

**Skills**:
Customer service orientation.

Excellent listening, communication and interpersonal skills.

Accurate typing.

Administrative and organisational skills.

Ability to follow policies, practices and protocols.

Computer-literate and adaptable in using different so