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Temporary Homeless Support Worker
2 weeks ago
Rocasa Consulting are looking for a Temporary Homeless Support Worker based in Oxford working 35 hours per week paying up to £18ph inc hol pay.
Details of the role:
- Be a point of contact for clients explaining the support offered and conducting the initial and ongoing assessments of members interests, needs, options and opportunities.
- Work with members and prepare individual progression plans with agreed actions as appropriate, providing support and motivation to help them achieve their goals
- Signpost members to relevant support services either within the service or delivered by external agencies and organisations. If needed to undertake advocacy on behalf of members to enable them to access external provision
- Build positive relationships with clients and provide motivation and support around internal and external progression opportunities, enabling them to build their skills and resilience and fulfil their potential
- Follow-up developments with members and monitor progress after any onwards referral
- Promote the benefits on engagement and learning to a variety of audiences including potential members, volunteers, funders, other service providers, statutory agencies and the local community
- Fully engage with the monitoring and evaluation process by collecting the relevant information, updating records on the database and liaising with other relevant staff to avoid duplication
- Contribute to the continuing development of the service by contributing ideas for activity and service innovations
- Encourage and support member involvement within to ensure the successful delivery of all relevant aspects of the member involvement strategy, such as member forums
- Ensure that members’ feedback is recorded and where appropriate, acted upon, including supporting members seeking to make a complaint through the formal complaints process
- Ensure that any safeguarding concerns are identified and reported in line with procedures
Requirements for the role
Essential
1 Must have a demonstrable track record of successfully using coaching, IAG or psychologically informed approaches with people wo have experienced homelessness, social exclusion or other similar experiences.
2 Experience of delivering advice and guidance, coaching and/or personal development training, ideally working to matrix standards
3 Knowledge of local and national issues affecting homeless people including mental illness, addiction, benefit system and housing
4 Ability to review and appraise the development of members and use this information to develop personalised plans
5 Excellent at networking and sourcing opportunities to provide progression routes
6 Ability to identify, manage and minimise potential conflict situations
7 Confident in the use of Microsoft Office packages and knowledge of data entry using Microsoft Dynamics databases
8 Strong team player and able to work on own initiative and self-motivate. Ability to prioritise, and good time management skills.
9 Committed to empowering homeless people through the development of life and social skills through the participation in engagement and learning activities
10 Knowledge of and ability to comply with safeguarding procedures
11 Commitment to Crisis’ purpose and values including equality and social inclusion
Desirable
13 Ability to speak a European language to conversational level
