Admin Assistant

1 week ago

Ashford, United Kingdom RIFT Group Full time

Independent and proud, the RIFT Group has been helping clients get the most from their money since 1999. From claiming tax refunds for individuals through to helping small business innovators claim R&D Tax Credits, we combine world-class expertise with inexhaustible passion.

**Admin Assistant at RIFT**

**Join Our Team**: Step into our Operations Department and play a vital role in supporting teams that process tax refunds for our customers. As an Admin Assistant, you’ll be the backbone of our administrative operations, ensuring that all tax refund claims are meticulously checked, signed, and submitted to HMRC. Regular communication with HMRC and our customers will be essential to keep the submissions process running smoothly. You’ll also manage aftercare services, such as verifying tax codes and addressing customer inquiries.

**Your Daily Responsibilities**:

- Coordinate and resolve issues with online tax return submissions.
- Ensure timely submission of signed tax returns and claim forms to HMRC.
- Handle customer calls regarding submission progress and tax refunds.
- Monitor and manage the “Signing List” to meet targets.
- Set up customers in Self-Assessment using HMRC’s online tools.
- Sort and log incoming and outgoing post.
- Maintain accurate customer data through filing and scanning.
- Assist with ad hoc administrative tasks.
- Ensure correct tax codes with HMRC and inform clients of changes.
- Follow company processes and ensure compliance with policies.

**Customer Service Excellence**: Deliver outstanding service to all RIFT customers by communicating effectively to resolve queries, identifying and correcting inconsistencies in customer data, and maintaining a professional company image.

**What We’re Looking For**: We need individuals who demonstrate resilience and determination, self-motivation, attention to detail, and a strong team and work ethic. You should have excellent communication and organisational skills, advanced Excel abilities, and strong analytical and problem-solving skills. You should also embody RIFT Core Values: Reliability, Integrity, Friendliness, and Tenacity. You will be confident communicator and be happy working to deadlines and under pressure as the admin team workload is always high.

**Why RIFT?** At RIFT, our company culture is built on collaboration and a strong sense of family. We prioritise a healthy work-life balance, ensuring that our employees feel valued and supported both professionally and personally. We believe that people matter, and this extends to both our employees and our customers. By fostering a collaborative environment, we encourage teamwork and innovation, creating a workplace where everyone can thrive. Our commitment to our people is reflected in our dedication to providing excellent service and maintaining a positive, inclusive atmosphere. There will be training and progression if you want it, we have an active apprenticeship scheme and always promote from within.

You will need to attend the office full time for this role, there is no option to work from home in this role due to the nature of the work.

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