Call Centre Agent

We are looking for **Call Centre Agents** to join our contact centre team.

Ascent is excited to announce an **in-person recruitment event and assessment centre at our office in Manchester City Centre** on **Friday 16th May.**Come get an inside look at the role, participate in activities that allow you to get a feel for what a typical day looks like as a call centre agent at Ascent, and get insights about the role from our team. We want you to be sure that this is the right fit for you.

**Be Part of our team**

Our customers' experience is at the heart of everything that we do. As a team we assess individual’s circumstances, supporting our customers to overcome problems which have led to their account being in arrears.

The role of a Customer Support Consultant requires you build a rapport with each customer; ensuring customers' queries are resolved at the first point of contact.

**What will your day look like?**
- Dealing with inbound and outbound calls, contacting customers with overdue accounts to negotiate settlements on outstanding payments
- To record all customer contact accurately on the collections system
- Treat all customers fairly, professionally and at within legislation and codes of practice
- Deal with general account enquiries and take routine payments from customers
- Update account information (address / contact details, bank details and payment method)
- Liaise with other departments on behalf of customers to resolve problems

**What we are looking for**
- Previous experience working in a similar role or customer facing role.
- Strong communication and listening skills, including a friendly and approachable telephone manner
- Demonstrate resilience when having challenging conversations
- You really care about the customer and what to support them to solve their problems quickly
- You’re PC literate and know how to use Word, Excel and Outlook

**What can you expect of us?**
- Competitive benefits package including:

- Pension
- Critical illness cover
- Health cash plan
- Discounted legal services
- 22 days holiday (this increases with length of service) plus a buy back holiday scheme
- Discounted online shopping
- Discounted gym memberships

**A bit about us
- ..**

At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will play a huge part in the ongoing success of Ascent by identifying talent and supporting them to become part of the Ascent team.

Ascent Performance Group are a highly successful legal and financial services company; we work with other large financial service companies to support individuals during uncertain times. If you want to join an agile, successful and well-established organisation, with a proven track record of colleague development g and internal promotions, look no further than Ascent.

**Important Information**

As part of the Ascent on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders

**Start Date for this role is 23rd of June, 2025**

**Job Types**: Full-time, Permanent

Pay: £24,300.00 per year

Additional pay:

- Bonus scheme
- Loyalty bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- Do you have the right to work in U.K?
- Do you have any unspent criminal convictions?
- Have you had a CCJ's, voluntary arrangements or are you currently bankrupt?
- Are you available to start on the 23rd of June 2025?
- Will you be available to attend our Recruitment Open Day in our Manchester Office on the 16th of May 2025?

Work Location: In person

Reference ID: TBC