3rd Line Support Engineer
2 weeks ago
**Senior Support Engineer - Leading Solutions Provider - Fully remote - Up to £55,000 per year**
**Overview**:
A leading solutions provider are currently looking to recruit a Senior Support Engineer with experience with Network technologies and cloud Infrastructure. This role helps support customer's environments, fixing escalated issues as well as playing a leadingrole in developing custom environments and delivering project works.
**Roles and responsibilities**:
- Provide support for clients from both Public and Private sectors
- Provide support, maintenance and troubleshooting of Microsoft software such as Windows, Active Directory, and SQL solutions
- Provide support, maintenance and troubleshooting of VMWare, Hyper-V and similar virtualisation solutions
- Support, Maintenance and Troubleshooting Citrix XenApp and XenDesktop solutions
- Support, define and implement secure configurations across a wide range of platforms
- Take the technical lead for a subset of customers with an eye to be the SME for their service
- Measure and troubleshoot systems performance and security
- Manage and deliver low impact project work that is linked to Managed Service customers where skills and knowledge are aligned
**Essential skills and experience**:
- Proven track record with troubleshooting and delivering an excellent service to key stakeholders
- Exceptional communication skills, both verbal and written
- Experience in providing in-depth Infrastructure support to a growing client base.
- Experience supporting on premises and cloud hosted solutions
- Experience supporting Citrix XenApp and XenDesktop solutions in a highly available configuration with associated technologies
- A strong knowledge of Active Directory and Group Policy
- Experience supporting and deploying Microsoft Azure and O365 solutions
**Advantageous experience**:
- Familiarisation of Storage Area Networks and Fabric technologies
- Familiarisation of Network technologies (Routing, Switching and Firewalls)
- Experience in other cloud infrastructure
- Good understanding of principles of ITIL Framework and Project Management
**Package**:
- Up to £55,000 per year
- Excellent training and certifications
- Excellent progression plan
- + fantastic benefits
**Senior Support Engineer - Leading Solutions Provider - Fully remote - Up to £55,000 per year
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