2nd Line Support Engineer

2 weeks ago


Kettering, United Kingdom INTEC SELECT LIMITED Full time

**2**nd** Line Support Engineer - Leading Solutions Provider - Fully remote - Up to £35,000 per year**
**Overview**:
A leading solutions provider are currently looking to recruit a 2nd Line Support Engineer with excellent communication skills and experience in providing in-depth Infrastructure support. This
**Roles and responsibilities**:

- Support customer's needs by dealing with reported incidents from ticketing systems and telephone within the contracted SLA
- Provide an escalation point service for 1st line colleagues
- Troubleshoot and Document new issues not found in the knowledgebase
- Follow diagnostic procedures and escalating to 3rd line support where appropriate
- Maintain client contact in line with SLA's
- Manage workload without supervision
- Provide assistance/guidance to colleagues where required
- Onsite support at customer offices throughout the UK when required
**Essential skills and experience**:

- Proven track record of troubleshooting and delivering an excellent service to key stakeholders
- Experience in providing in-depth Infrastructure support to a growing client base
- Good knowledge of Windows Server, Active Directory, Exchange Server, Desktop Support, Citrix
- Working knowledge of Group Policy & basic Networking
- Problem solving skills with the ability to identify root cause and implement controlled changes
- Basic knowledge working within an ITIL framework
**Desirable**:

- Microsoft Certifications highly desirable
- Experience with Microsoft Windows Server 2008 - 2019
- Active Directory and the associated services (Inc DHCP, DNS, Group Policy)
- Familiarisation of Storage Area Networks and Fabric technologies
- Familiarisation of Network technologies (Routing, Switching and Firewalls)
- Basic knowledge of Citrix products such as XenApp and XenDesktop
**Package**:

- Up to £35,000 per year
- Excellent training and certifications
- Excellent progression plan
- + fantastic benefits
**2**nd** Line Support Engineer - Leading Solutions Provider - Fully remote - Up to £35,000 per year


  • 1st Line Support

    2 weeks ago


    Kettering, United Kingdom INTEC SELECT LIMITED Full time

    **1**ST** Line Support Engineer - Leading Solutions Provider - Manchester or Kettering - Up to £27,000 per year** **Overview**: **Roles and responsibilities**: - Answer all incoming calls to the Service Desk in a professional, confident, and timely manner - Provide first line support for any information technology issues and problems - Record all tickets...

  • IT Support Engineer

    3 weeks ago


    Kettering, United Kingdom Oscar Technology Full time

    Onsite IT Technician | £26,000 to £32,000 + Paid Certs + Mileage Location: DesboroughType: Full time, Permanent We're supporting a growing organisation looking for a confident, people focused Onsite IT Technician to join their team. This is a hands on role working across local sites, providing end user support, troubleshooting hardware and software issues,...


  • Kettering, United Kingdom INTEC SELECT LIMITED Full time

    **Senior Support Engineer - Leading Solutions Provider - Fully remote - Up to £55,000 per year** **Overview**: A leading solutions provider are currently looking to recruit a Senior Support Engineer with experience with Network technologies and cloud Infrastructure. This role helps support customer's environments, fixing escalated issues as well as playing...


  • Kettering, United Kingdom In Technology Group Limited Full time

    **Role**: 1st Line IT Support Technician **Area**: Kettering **Salary**: GBP 18,000 - GBP 24,000 (Depending on Experience) - Outstanding Training Programme Are you looking for a change of pace? Or maybe just a fresh start in a new organisation? If the answer is a firm yes, then look no further than these amazing opportunities that're being offered by one of...


  • Kettering, United Kingdom LSL Property Services Full time

    Job ProfileTrading since 1989 were the UKs largest provider of property risk expertise and residential surveying services. To put it into numbers we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats. This gives us the flexibility to offer nationwide coverage combined with invaluable local...


  • Kettering, United Kingdom Searchability Full time

    Senior Support Engineer - Citrix / VMware / Active Directory / O365 / SQL / Azure - Kettering Office, Hybrid Remote (2-3 Days Remote a week) - Citrix / VMware / Active Directory / O365 / SQL / Azure - Competitive salary up to £55,000 WHO ARE WE? This is an exciting opportunity to work for an innovative global business for enterprise clients. The role...


  • Kettering, United Kingdom Designer Contracts Full time

    We have an exciting opportunity for an individual who has previous IT experience to join our friendly IT Development and Support team based in Kettering. **Salary - £22,250 plus bonus** **Type - Permanent, Full Time** **Working Pattern - Monday to Friday, 8:30am to 5:00pm** Our continued success is based on having a loyal, motivated and friendly team of...


  • Kettering, Northamptonshire, United Kingdom E.ON UK Full time

    We're looking for a O&M Fleet Engineer to join our team, this role is home based, involving UK wide travel with the role primarily being located in the home counties and surrounding areas. O&M Fleet Engineer As an O&M Fleet Engineer, you’ll be the key point of contact for the operation and maintenance of E.ON UK’s B2B energy assets. You’ll take...


  • Kettering, United Kingdom LSL Property Services Full time

    Job ProfileTrading since 1989 were the UKs largest provider of property risk expertise and residential surveying services. To put it into numbers we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats. This gives us the flexibility to offer nationwide coverage combined with invaluable local...


  • Kettering, United Kingdom Snap-on Tools Full time

    We are currently looking to recruit a **Service Desk Supervisor** to be responsible for delivering and maintaining a professional IT Service Desk to our customers. The role will be split between leadership of the team and management of day to day team workload. The key responsibility of this incumbent is to ensure that business service levels are...