Service Manager’s Assistant
2 weeks ago
Tuesday to Friday 8 till 5
- To provide a focussed Customer Support Service working with an allocated Service Manager responsible for a dedicated customer base and portfolio of units and engineers.
- To regularly update clients on outstanding matters and resolving queries alongside the Service Manager through efficient and friendly communication utilising the Service Database and information provided from field engineers.
- Assist with the quick quoting process on insurance and urgent repair items. - To ensure the Service Department operates efficiently whilst contact for colleagues and clients and carrying out administrative duties.
1. Professionally answer and respond to in coming Service Department call
3. Download and process electronic Activity sheets.
4. Maintain regular communications with Call Desk / Reception Administrators throughout the day and refer to calls logged on the database to keep abreast of developments for your designated routes and overall area.
5. Keep abreast of all service and staff changes and use this knowledge to judge how best to deal with queries and contacts to the company.
6. Liaise with engineers in order to keep track of shut downs and go through the shutdown board for the specific routes with the Service Manager and update clients.
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