Contact Centre Agent

Job DescriptionContact Centre manager - Customer Service Operations - Consumer Retail12 month contract inside IR353 days onsite (KT16) 2 days WFHWork hours - 9am to 5:30pmWe are looking for a Contact Centre Manager with a background in customer service operations at a leadership level. The role will support eStore channels across UK and European...

Supervise the progress of the Contact Centre operational status by analysing meaningful metrics across the channels (voice, chat/email, social messaging, in-app channel etc) at the local level and European level on a regular basis Build targets of core CS metrics by collaborating with HQ and local subsidiaries Improve BPO audit planning including audit...

Are you an excellent relationship builder? Have you got passion for detail and delivery? Can you communicate effectively with multiple Stakeholders? If this sounds like you, we have an exciting opportunity, where you can take the next step in your career and work with some leading brands. A little bit about us We're a retail marketing agency specialising in...

Roles & Responsibilities: We’re on the lookout for a Customer Service Assistant to join our team at our central Midway Contact Centre based in Chertsey, Surrey. Although this role is not a remote role, after your probationary period, hybrid working may be available. If you enjoy achieving individual and team targets and want to work somewhere where you...

What you'll bring to the team: **Fright Nights Contact Centre Team Leader** **Details**: **Location**:Thorpe Park, KT16 8PN A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In...

What you'll bring to the team: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like...

**Call Centre Advisor** THORPE PARK Resort, Staines Road Chertsey, SURREY, KT16 8PN United Kingdom We’re on the lookout for Call Centre Advisors to join the team at our central Midway Customer Contact Centre based in Chertsey, Surrey on a permanent basis. Please be aware that this role is not part of Thorpe Park Resort and is based in a call centre next...

Service Centre Supervisor - Korean speaking Full time (Monday - Friday) Hybrid working - office/home Hours of work: 9:00am - 5:30pm 37.5 x hours a week Located in Chertsey Salary £30,000 - £38,000 Immediate start available Are you someone with an excellent command of the Korean language (both written & verbal), looking for a new challenge working...

**Call Centre Advisor** THORPE PARK Resort, Staines Road Chertsey, SURREY, KT16 8PN United Kingdom We’re on the lookout for a Customer Service Advisor (known in Merlin as ‘Guest Excellence Advisors’) to join the team at our central Midway Customer Contact Centre based in Chertsey, Surrey. Please be aware that this role is not part of Thorpe Park...

Mindplace Centre Manager – Surrey (Richmond Villages) Apply now for the Mindplace Centre Manager role at Richmond Villages. Role Overview As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You'll drive and...