Dental Treatment Coordinator

**Job description**

Smileworks is Liverpool's most popular dental and medical aesthetics practice. We are looking for an amazing person to join our expanding team

Our Treatment Coordinator plays a vital role in the success of our business. They are the team which guides our patients through their journey with us and provides a high level of care and attention to detail to every aspect of their job. Our Treatment coordinators are stellar at sales and lead management.

A brief description of what a typical day looks like:

- We can see up to 80 patients in a day
- We receive on average 50 inbound calls a day and place a further 80 outbound
- Schedule all of our appointments for 25 clinicians
- CRM system management
- Multiple platform diary management
- Manage patients entire treatment plan from end to end.
- Auditing
- Follow up on leads of facial aesthetic courses
- Follow up ongoing enquiries
- Manage facial aesthetic courses (organise relevant machines and materials, take payments)
- Keep up to date on in-depth dental knowledge in order to better serve existing patients in their journey

**What We’re Looking For**

A brief description of skills and traits you should possess:

- Excellent customer service skills with a background and experience in high end service delivery
- Be well presented and articulate, with great written and spoken communication skills
- Computer literate, we use Macs (and we love a good spreadsheet)
- Fast thinking and good at solving problems
- Logical and level headed in a fast paced environment
- Organised and highly motivated with an eye for detail
- Proactive and a great team player that wants to do well
- Know how to manage and deal with complaints
- Cash handling experience
- Highly motivated with a drive to succeed
- A confident salesperson and proficient communicator
- Personal time management, attention to detail, and the ability to work well under pressure

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**Benefits for Team Smileworks**

We value our team members and all the dedication they put into everything they do Our starting pay is above the industry average and we encourage learning and development with excellent progression within the role. We pride ourselves on being a big team, and we know how to have fun. Some of our team benefits include:

- A friendly, open, and welcoming environment
- Performance incentives, like Star of the Week
- Full training and professional development coaching
- Social events, company outings, parties, and work trips
- Employee discount on dental and aesthetic treatments
- Birthday celebrations
- Donut day on the 1st of every month
- Custom designed uniforms so you never need to worry what to wear

**You must send a CV and cover letter to be considered for the role**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £14.50 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Occasional weekend availability (maximum 1 in 4)

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why do you want to be part of the team at Smileworks?
- How would your employment experience assist in this position at Smileworks?
- What do you consider to be 5-star service?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Treatment coordinator experience in a dental setting
- Sales: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

Pay: From £14.50 per hour

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Company events
- Employee discount
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person