Customer Support Agent
2 days ago
Motorway is the UK's fastest-growing used car marketplace - our award winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approachhas redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 250 across 4 locations.
Motorway is now valued at over $1 billion and is backed by some of the world's leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and helpchange an industry for the better.
**About the Role**
We are looking for a Sales Support Specialist to join our most customer obsessed team in our Brighton office.
Experience in a similar role is desirable but not essential.
**What you will do**:
- Answer general, written, customer service queries via a bespoke ticketing system within SLA times
- Take a high volume of Sales Support calls to ensure our high level of service is maintained
- Take ownership of post sale customer queries. Working with other teams to find a resolution
- Manage a caseload of sales through to completion. Including handling vehicle documentation
**Requirements**:
- Has a history of providing consistently excellent customer service
- Has an organised working style with a strong attention to detail and the ability to manage their own workload
- A friendly, positive personality with a willingness to work hard as part of an enthusiastic team
- Has excellent written and verbal communication skills
- Is able to adapt to new processes and systems quickly
- Seeks customer focused resolutions
Shifts available:
2 x Tuesday to Saturday 9 - 5:30
1 x Monday to Friday 10:30 - 7:00
**Benefits**
- A competitive salary
- BUPA private health insurance
- Annual learning budget with Learnerbly
- Enhanced Maternity/Paternity leave
- Pension Scheme
- Motorway Car Leasing Scheme
- Discounted Calm membership
- Cycle to work scheme
- A fun working environment with regular social events
- The chance to join a rapidly growing company that cares first and foremost about its people
- Fast career progression and the ability to develop your own skills and experience quickly
**Equal Opportunities statement**:
Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents,perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
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