Customer Retentions Agent

1 week ago


Brighton, United Kingdom Repair and Assure Ltd Full time

**Retentions Agent**

A fantastic opportunity now exists within our organisation for a retentions agent to support customers who request to cancel their plans and provide them with the best alternatives should they wish to.

Sales and Customer Support Experience necessary

Experience in warranty, insurance or service contracts preferred but not necessary

Knowledge or experience in white-goods preferred
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools

**Requirements**:

- Natural thinker with excellent problem-solving skills.
- Excellent communication skills & written skills
- Self-Motivated and able to work very well with different people in high energy environments.

**Job Types**: Full-time, Permanent

Pay: £24,382.00-£40,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus

**Benefits**:

- Casual dress
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: Customer Support Retentions Agent



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