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Weddings & Sales Co-ordinator

2 weeks ago

Darlington, United Kingdom Blackwell Grange Hotel Full time

Blackwell Grange Hotel enjoys an enviable setting in beautiful County Durham countryside. The Blackwell Grange has 108-bedrooms which cater for up to 200 guests and has extensive banqueting and conference facilities. Our employees are passionate about their business and enjoy sharing and displaying knowledge with their guests.

We are looking for a hardworking, enthusiastic and organised Wedding & Sales Co-ordinator to join our growing team.

**Job Summary**
- To efficiently help with the day to day running of the Meetings, Events and Weddings department in order to maximise occupancy, revenue and yield in line with Blackwell Grange Hotels vision.
- To be a key driver in moving the Hotels business forward.

**Key Responsibilities and their Performance Indicators**
- First point of contact to all couples from initial enquiry to completion (details appointments)
- Able to produce/issue invoices, quotes, scheduled payment details, cash handling and issue receipts
- Conduct show rounds/appointments
- Host open nights at the hotel
- Attend possible showcase events offsite when required alongside the events manager
- Excellent customer service and communication skills
- Preferably a background in operational side of a wedding to understand timescales and how the day works from start to finish
- Liase with external suppliers to assist brides and grooms
- Update and maintain enquiry log and complete regular chase calls to ensure maximum conversion rate
- Assist the events manager and work with other departments to ensure all bookings are seamless
- Excellent time management skills and must be highly organised
- Able to work to strict targets/deadlines to ensure overall success of the business
- Maintain 3rd party sites for enquires, photos and feedback
- Have a good product knowledge of menus/allergies and be able to offer alternative dishes if required
- Book in wedding tasters following company procedures then follow up with the couple and record results on file
- General office work, photocopying, filing, answering calls, tidying etc.
- Any other adhoc duties as required

Hours: 32 hours across 5 days including weekends on a rota basis.

**Job Types**: Full-time, Permanent

Pay: £11.44-£12.00 per hour

Expected hours: 32 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Gym membership
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Sales: 2 years (preferred)

Work Location: In person

Reference ID: WED/SALES