Administration Assistant

The post holder will be responsible for providing an efficient and high quality clerical service to the Integrated Healthcare team at HMYOI Cookham Wood. You will work as part of an established and experienced administration team, joining a passionate and dedicated integrated healthcare team.

PLEASE NOTE ANY CANDIDATE WISHING TO APPLY FOR ANY OF OUR ROLES IN HEALTH AND JUSTICE SERVICES WILL BE SUBJECT TO PRISON VETTING CLEARANCE. WHICH REQUIRES YOU TO HAVE BEEN A RESIDENT IN THE UK FOR A MINIMUM OF 3 YEARS. CANDIDATES WHO DO NOT MEET THIS CRITERIA NEED NOT APPLY.

Administration of healthcare appointments, escorts, external medical appointments, complaints, concerns enquiries and compliments.

Our Trust Values

Central and North West London NHS Foundation Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users/ patients, their friends, family and carers and also other staff members.

**COMPASSION**: contribution to a caring and kind environment and recognition that what you do and say can help to improve the lives of others.

**RESPECT**: acknowledge, respect and value diversity of each individual, recognition of uniqueness.

**EMPOWERMENT**: continually try to provide information, resources and support to help others make their own decisions and meet their own needs. The Trust endeavours to support all staff to enable them to develop and grow.

**PARTNERSHIP**: work closely with others and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and fund our work.
- To provide general administrative support where needed across healthcare, including Primary Care, HWBT, Training, HR, Quality and Performance.
- To provide administrative support for meetings including timely preparation and distribution of papers, managing calendars and bookings, minute taking and maintenance of action plans and risk registers, setting up equipment.
- Responsible for the distribution of post received, ensuring that all correspondence is distributed appropriately and accurately.
- Support the timely processing and response to routine correspondence, including complaints and concerns, in line with local and Trust guidelines.
- Deal with telephone enquiries from, acting as first point of contact for the healthcare team and external agencies, and respond accordingly.
- Ensure information received from other agencies is processed in a timely and confidential manner.
- To provide secretarial support using a variety of software packages (primarily MS Word, MS Excel, P-NOMIS, SystmOne, NDTMS) to the senior management team.
- To prepare the NDTMS upload for review by ISMS Team Leader.
- Produce the daily patient movement list (PMMS).
- Respond to requests for Medical Records within set timescales.
- Scanning and filing to patient records as required.
- To assist in the implementation of management information systems in use with inputting and extracting data.
- Provide administrative support for the recruitment process as required both pre and post interview
- To photocopy and distribute documents, letters, reports etc as requested.
- Support and allocate internal/external appointments as required.
- Order supplies to include medical and stationery requirements.
- Liaise with internal and external agencies e.g. the IT and Facilities departments, as required to ensure routine maintenance of equipment and treatment areas is kept up to date
- To provide statistical information as required.
- Ensure records are maintained and filed in a secure, safe and appropriate manner.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.