Receptionist

6 days ago

Henley on Thames, United Kingdom Phyllis Court Club Full time

**Salary**
- £27,040 p.a.
- Salaried position, 40 hours per week with paid lunch breaks and overtime.
- Shift working with regular days off and no split shifts.

**About Phyllis Court Club**

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff. Phyllis Court truly is a Club for all Members.

Reporting to the Assistant Front Office Manager and working as part of a small team you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be scheduled to provide cover for Reception in the main Clubhouse and at the Fitness Centre. The role will include shift work including early mornings, evenings, weekends and Bank Holidays.

**Benefits for a Receptionist**

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.
- Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
- Flow hospitality online training
- Employee Assistance Programme (EAP) and wellbeing support
- Meals and hot drinks while on duty
- Complimentary parking onsite
- Friends and family rates for hotel accommodation and special event bookings
- Friends and family tickets for Henley Royal Regatta
- Institute of Hospitality Membership (on passing probation)
- Option to join UK Healthcare Cash Plan Scheme (on passing probation)
- Staff socials and events
- Automatic enrolment in the Club pension scheme
- Life assurance scheme
- Staff accommodation on request and if available

**Your responsibilities as a Receptionist**
- Ensuring all Members & guests receive a warm & friendly welcome to the Club.
- Deal with any queries in an efficient & professional manner.
- Deal with all bookings relating to the following:- Hotel Bedrooms
- Restaurant Tables
- Club & Interest Group Events
- Meeting Rooms
- Guest Moorings
- Tennis Courts
- Snooker Room
- Fitness Classes/PT Sessions/Inductions etc.
- Be self-motivated and have the ability to work well as part of a small team.
- Be confident, organised, reliable, flexible and enthusiastic.
- To be aware of the need to observe Health and Safety regulations and advise management of any irregularities.
- To complete any other reasonable task as requested.

**Requirements of a Receptionist**
- Exceptional customer service skills.
- Be a clear communicator and be able to demonstrate great teamwork.
- Experience in a similar role is desirable but full training will be given on the job.
- A good logical approach to problem solving and the ability to work well under pressure.
- A good command of the English language, be computer literate, and well organised.
- Good time management skills and the ability to multi-task, as well the ability to work using your own initiative.
- The role is very hands on, so a can do, and proactive approach is essential and forms part of our One Team ethos.
- Proof of right to work in the UK.

**_Thank you for your interest in working for Phyllis Court Club If you feel you have the required experience for this role, please send a short cover letter explaining your most relevant experience with your CV and we will be in touch._

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