Administration Assistant

**JOB DESCRIPTION**

**THE OPPORTUNITY**

Administration Assistant, Preston, Lancashire, Full-Time

A great role for an Administration Assistant has become available due to expansion, at our award-winning financial services company, AYOM, based on Preston Docks. AYOM is extremely well respected in the debt recovery sector where our vision is to, ‘shape the industry by putting our customers first’.

Working in a friendly environment, alongside an excellent, Admin Team, you will be responsible for creating new case files within 24 hours of receiving information. This will be done with great attention to detail and obtaining necessary information for effective service and case management. You will ensure correspondence and other administrative tasks are completed in line with our Service Level Agreement.

**4-DAY WORK WEEK TRIAL**

For anyone joining us, you will be joining at an exciting time. We are always looking at how we can offer our employees the best experience. After implementing a very successful hybrid-working scheme, we want to look at adding further balance to our employee's lives. From the beginning of June, the Company is trialling a 4-day work week which you can be a part of, that we hope will become a successful way of working. During the trial employees will be working 4 days per week but getting paid for 5.

**WHAT’S IN IT FOR YOU?**
- £21,000 per annum
- Early Friday finish
- Casual dress
- Onsite parking
- Fantastic training with full, ongoing support
- Tailored development programmes
- Career progression opportunities
- Friendly and supportive team environment
- Employee Assistance Programme for 24/7 wellbeing support
- Employee pension scheme (where criteria met)
- Fast growing, sustainable, award-winning company
- Excellently situated, spacious office on prestigious Preston Docks

**THE ROLE**:
We are looking for a hardworking, organised and detail-orientated individual to:

- Creating client files, ensuring all details are correct.
- Scan, upload and distribute incoming mail on all cases.
- Correspond with clients to chase them for any outstanding case detail forms or unsigned contracts.
- Update all Excel payment sheets and post each payment to case files on our system, ensuring they are up to date.
- Post all letters at the end of each day through our external mailing system.
- Comply with all GDPR and regulatory guidance and requirements (training will be provided).
- Trace cases to maintain up-to-date information on case files (company, recent addresses, contact numbers, DOB).
- Review cases for closure.
- Liaise and work with other departments to ensure clients receive a complete and effective service.
- Achieve and exceed personal and departmental KPIs/targets to drive profitability.
- Deal with clients in a professional manner always, aligned with our brand and values.
- Order stationary when supplies run low throughout the business.
- Sort and file paperwork.

**SKILLS REQUIRED**
- Good organisational skills and attention to detail.
- Excellent verbal and written skills.
- Excellent communication skills and a professional manner (on the phone and in the office).
- Ability to work independently and under pressure.
- Team player, always arriving punctually.
- Be able to stay calm under pressure and work to strict deadlines.
- Strong interpersonal skills to be able to deal with people at all levels.
- A focused, self-motivated approach.
- A flexible attitude and the ability to adapt to change.
- A good knowledge and understanding of the technical aspects of the following:

- Microsoft Office and associated systems (Word, Excel, Outlook & Teams).
- CRM experience (desirable, but not essential).

**ABOUT US**

At AYOM, our vision is ‘to change the industry by putting customers first’. We have over 3000 valued customers, offering them a quality, professional service to help collect money that is owed to them. We respect their debtors and the position they have found themselves in, to maintain relationships and bring about the best possible solutions, that results in payment.

We aim to ensure we maintain our high levels of service to each of our customers and maximise success.

We pride ourselves on our diverse workforce and ensure we have an inclusive environment for all our staff. We ensure our teams can bring their true selves to work each day.

**Salary**: From £21,000.00 per year

Work Location: In person