Customer Service Representative Ftc

7 days ago

Crawley, United Kingdom BD Full time

**Job Description Summary**:

- To gain our customers confidence, loyalty and business through the efficient and effective processing of customer orders and queries
- Up sell & cross sell products & customer account management
- Achieving and maintaining the highest level of procedural efficiency, customer satisfaction and wellbeing

**About BD**

**Key responsibilities**:

- Order processing in JD Edwards, ensuring that all orders are processed accurately and in a timely manner (within 24 hours) and filed in accordance with Customer Care procedures and standards
- Support of Bard Sales Team, taking first line queries and resolving in a timely manner
Returns processing; arranging collections, receiving and sending stock from Crawley office, ensuring that all returns are processed and closed promptly
- Build and maintain positive customer relationships, and proactive account management
- Responding to customer calls relating to orders, including Consignment and Sale or Return, queries, including price, special promotions, general enquiries
- Processing Lot Traces to ensure accurate visibility of Bard stock at all times
- Management of Consignment requests, including setting up new accounts, setting stock levels, ordering consignment stock and administration of consignment agreements when changes occur.
- Coordinating consignment stock counts, logging, and timely resolution of queries
- Monthly reporting of all stock due to expire; communicating with our internal and external customers and coordinating the collection and return of stock to either the office or to the EDC
- Management of Sales or Return requests, processing orders, arranging deliveries directly with customers
- Can demonstrate the energy and ability to drive the sales process; up selling and cross selling by recognising the opportunity.
- Maintaining departmental work processes and procedures
- Consistently demonstrate a customer centric approach and identify areas of opportunity for both customer experience improvement and increased revenue
**Why join us?**
- A career at BD means that you are part of a team that values your perspectives and contributions and that empowers you to bring your authentic self to work. Here you can fulfil your life’s purpose through the work that you do every day.
- You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to encouraging an inclusive, growth-centred, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.**Primary Work Location**:
GBR Crawley

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