Customer Service Representative

1 day ago


Crawley, United Kingdom Search Consultancy Full time

Customer Service Representative (Receptionist) £20,000 Monday - Friday 9 am - 5.30 pm
I am currently recruiting for a customer service representative/receptionist position. This is a very varied position in which you would be covering the receptionist desk, meeting & greeting all visitors and residents for serviced offices with many differentcompanies within the building.
Your duties would include:

- Handle day-to-day 'front of house' and customer service duties.
- Perform reception duties in an efficient and professional manner.
- Answer switchboard and maintain a rapid response rate according to agreed standards.
- Log information on calls received, where required and maintain detailed and accurate records.
- File data and perform other routine clerical tasks as assigned and for other departments as needed.
- Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, and photocopy machine.
- Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
- Prepare meeting rooms and service of refreshments.
- Keep the reception and all common areas/rooms clean and tidy at all times.



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