Complaints Coordinator

4 days ago


Basildon, United Kingdom Peabody Full time

Salary** Circa £31,500**

Location** Basildon**

Contract type** 1 year Fixed Term**

Weekly hours** Mon to Fri 9 to 5**

You’re a skilled multitasker, able to manage shifting priorities and demonstrate resilience under pressure. You’ll promote and advocate for our complaints policy and procedure across the organisation, ensuring that all colleagues understand and adhere to these standards. You’ll need to be in the office for 2 days per week and the remaining time you’ll be able to work remotely.

In this role, success will be defined by achieving a 99% rate for on-time delivery of all information requests and maintaining a quality standard of 95% in monthly audits.

If this opportunity matches your skills and aspirations, we want to hear from you.

**To be successful in this role, you’ll have**:

- Proven track record of meeting tight deadlines
- Strong focus on customer experience, with the ability to build positive relationships with both customers and staff
- In-depth knowledge of the Housing Ombudsman Complaint Handling Code
- Experience in complaint handling within a compliance-focused environment
- Good understanding of housing practices and procedures

**This role is on a fixed-term basis for 1 year.**

**Here are just a few of the benefits of working at Peabody**:

- **30 days’ annual holiday, plus bank holidays**:

- **two additional paid volunteering days each year**:

- **flexible benefits scheme, including family friendly benefits and access to a discount portal**:

- **4 x salary life assurance**:

- **up to 10% pension contribution**:

- **the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us**.

**Are you ready to apply?**

**Interviews will be taking place week commencing 27th January 2025.**

**PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.



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