Repairs Coordinator

1 week ago

Basildon, United Kingdom Peabody Full time

Salary** Circa £31,000**

Location** Basildon**

Contract type** Permanent**

Weekly hours** Monday to Friday, shifts between 08:00 and 17:00**

Your typical day could start with you contacting customers who have experienced failures in service and work with them to reach satisfactory resolution within our timeframes, before providing support to the Repair Delivery Support Team, assisting with incoming resident, contractor and staff queries relating to repairs.

As a Repairs Coordinator you’ll be an integral part of the newly formed Repairs team, working in a busy and responsive environment, requiring you to be adaptable and able to focus on several projects at any one time to proactively improve our repair service for our customers. You’ll own a variety of escalation cases including but not limited to complaints, decants, high risk damp and mould, liaising with our customers through to completion all while ensuring the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.

You’re a customer-focused person who is passionate about driving improvements and offering a first-class service to our customers. You’ll enjoy taking ownership of your work, focusing on several projects at any one time and you’ll be committed to working as part of a team to improve efficiencies. You’ll need to be in the Pitsea office for two days per week.

Your role covers everything from owning and coordinating ad-hoc projects and investigating and reporting on numerous sources of data. If you're motivated by resolving problems, able to meet deadlines and targets, and have excellent attention to detail, we want to hear from you.

**To be successful in this role, you’re**:

- experienced in working in a customer centre environment with a commitment to a high level of customer satisfaction.
- experienced in dealing with a range of difficult problems and resolve these to the customer's satisfaction, exploring alternatives options to resolve the problem.
- excellent attention to detail and ability to work on a variety of tasks simultaneously, moving from one task to another quickly.
- able to proactively identify cases based on risk and vulnerability.

**Here are just a few of the benefits of working at Peabody**:

- 30 days’ annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution

**Are you ready to apply?**

**Interviews will take place throughout the campaign as we have more than one position available.**

**PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

  • Repairs Delivery Coordinator

    2 weeks ago

    Basildon, United Kingdom Service Care Solutions Full time

    Job title: Repairs Delivery Coordinator Location: Pitsea SS13 (2 days office / 3 days remote) Start Date: ASAP Contract Type: Temporary ongoing   Weekly Hours: 35 hours per week   Job Purpose   We’re currently looking for a Repairs Delivery Coordinator to join a busy and customer-focused Property Services team. This role will play a vital part in...

  • Repairs Coordinator

    1 week ago

    Basildon, United Kingdom Peabody Full time

    Salary** Circa £33,000** Location** Basildon** Contract type** Fixed Term** Weekly hours** Monday to Friday, shifts between 08:00 and 17:00** Your typical day could start with you contacting customers who have experienced failures in service and work with them to reach satisfactory resolution within our timeframes, before providing support to the Repair...

  • Repairs Supervisor

    2 weeks ago

    Basildon, United Kingdom Howells Solutions Limited Full time

    Repairs Supervisor - Social Housing Basildon £40,000 + company van & fuel card Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You...

  • Repairs Supervisor

    2 weeks ago

    Basildon, United Kingdom Howells Solutions Limited Full time

    Social Housing Repairs Supervisor Essex and London £45,000 + company van & fuel card Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units....

  • Repairs Supervisor

    2 days ago

    Basildon, United Kingdom Howells Solutions Limited Full time

    Repairs Supervisor - Social Housing Basildon £40,000 + company van & fuel card Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You...

  • Repairs Supervisor

    2 weeks ago

    Basildon, United Kingdom Howells Solutions Full time

    Social Housing Repairs SupervisorEssex and London £45,000 + company van & fuel card Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units....

  • Repairs Supervisor

    2 weeks ago

    Basildon, United Kingdom Howells Solutions Full time

    Repairs Supervisor - Social Housing Basildon £40,000 + company van & fuel card Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You...

  • Motor Vehicle Repairs Tutor

    2 weeks ago

    Basildon, United Kingdom TCHC Group Limited Full time

    **Who we are?** This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and deliver programmes to support both young people and adults to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. It is an ethical,...

  • Damp and Mould Lead

    1 week ago

    Basildon, United Kingdom Peabody Full time

    Base pay range Direct message the job poster from Peabody Talent Specialist - Assoc CIPD at Peabody As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer‑first repairs service -focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and...

  • Deskside Services

    1 week ago

    Basildon, United Kingdom HCL Tech Full time

    When you are part of a $10 Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the...