HR Administrator

_**Location: Daventry NN11**

**Hours: This role requires you to be hybrid working ideally 3 days on site 2 days from home. Monday to Friday 40hrs per week.**_

At Percepta, we bring first-class service across each market we support. As **HR Administrator **based at **Daventry, Northamptonshire**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

**What You’ll Be Doing**:
The Customer Experience (CX) HR Administrator will support day-to-day CX human resources operations. This position will be responsible for providing HR and administrative support to the CX HR Business Partners (HRBPs); including but not limited too human resources processing, new employee on-boarding, and general HR inquires.

**During a Typical Day, You’ll**:
HR Administration
- Responsible for maintaining the Absence tracker; logging all absences and returned paperwork, chasing up missing paperwork, updating the Bradford Factor Scores, notifying CX HRBPs of investigations that need scheduling.
- Ensure all paperwork for employee status changes are complete, logged, updated on Human Resources Information System (HRIS) and filed appropriately.
- Maintain all employee efiles and the HRIS, coordinate with CX HRBPs and/or HR Management for anything incorrect or missing.
- Maintain confidentially for all personnel related issues and refer employees to appropriate HRBP or HR Manager.
- Always ensures compliance with General Data Protection Regulations (GDPR).
- Work on activities and/or projects as requested by CX HRBPs and/or HR Management
- Create and maintain the relevant outlook distribution groups for CX areas.
- Any other adhoc duties as required

Employment
- Assist with new hire on-boarding procedures, create new hire offer packs, track returns and audit new hire paperwork including chasing up any missing paperwork.
- Conduct new hire orientation as and when required.
- Ensure all employee documents are compliant with local labor law and that all information is entered accurately in the HRIS for all new hires at least five days prior to their first day of employment.

HR Systems and Benefits
- Uses the HRIS to perform employee record maintenance and new hire set up, including personnel folders and applicant input
- Answers basic benefits questions for employees seeking assistance
- Occasionally assist payroll with timekeeping system updates needed within the HRIS and/or general timekeeping questions from employees

**What You Bring to the Role**:

- Further Education college or similar: A Levels/ Highers/ ONC or relevant experience
- Level 3 CIPD or working towards is ideal but not essential
- Previous practiced HR administrative support experience required.
- Previous Human Resource Information Systems (HRIS) experience preferred.
- Knowledge of how the HR function works and supports the business.

**Skills**:

- Possess a high degree of professionalism.
- Excellent oral and written communication skills.
- Strong customer service orientation.
- Detail oriented with high level accuracy.
- Excellent reliability and attendance.
- Ability to maintain confidentiality and ability to handle sensitive material.
- Ability to learn quickly and multi-task.
- Ability to prioritise activities in a fast-paced and dynamic environment.
- Exceptional time management skills.
- Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development.
- Understanding/knowledge of Employment Law

**Other**
- Available to work or travel outside normal work schedule when necessary.
- Ability to work well and interact with others at varying organisational levels.
- Must provide excellent customer service to all Percepta employees.

**What You Can Expect**:

- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Annual Bonus

**About Percepta**

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them _every_ _day_. As a Percepta team member, you can expect:
**Culture of Service** - to be treated like you are the customer from day one

**Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

**Respect**- a team that is accountable, dependable and gives you their full attention

**Proactive**- to surround yourself with solution-oriented people who strive