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Customer Services Administrator

2 weeks ago

Northwich, United Kingdom A & E Leisure Full time

Customer Services Administrator: Cheshire Based Business 'A & E Leisure' has an exciting opportunity for a driven and experienced customer services administrator to join our team

With the next few years going to be an era of ‘Staycation’ this role presents enormous opportunity and scope. We have seen a huge uplift in the section of the business which produces a massive opportunity to demonstrate your skills.

**Working pattern**
- Days of work may include: Saturday or Sunday with scheduled hours during the week making the role full time.

**The Individual**

**The Role**
- Learn and accurately maintain administrative systems already in place to manage and track customer orders
- Establish customer contact strategy for pre-ordered products, product support and ongoing analysis using our contact ticketing system.
- Creating tickets to track potential sales to conversion
- Helping to analyse online listings and competitor listings to compete
- Working as part of the team to develop ideas to improve processes and strategies, pulling these together to present to MD for approval.
- Develop and manage relationships with new and returning customers by telephone, including dealing with any issues that may arise.
- Maintain and grow wholesaler and supplier relationships, including any day to day administrative tasks
- Taking telephone orders and accurately inputting data

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Northwich, CW9 6FY: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Camping or Caravanning: 2 years (required)
- Customer service: 2 years (required)

Work Location: One location

Reference ID: Customer Service Coordinator