Service Desk Lead
2 weeks ago
The Service Desk Lead is SKILLED in all areas of the front-line IT customer support and has proficient
Reporting to a Service Desk Manager, the Service Desk Lead is expected to maintain an air of
professionalism in their interpersonal relationships and personal development, exercise confidentiality
concerning the affairs of the business, exhibit a desire to learn and the ability to effectively problem solve.
There must be a willingness to step in to help others and openly and actively participate in the direction of
STERIS values.
This position will lead Service Desk Specialist I and Service Desk Associates staff using operational best
practices and the Information Technology Information Library (ITIL) model to provide professional and
technical development of staff. A large portion of time is focused the assistance of operations of the
Service Desk in the areas of new hire recruiting, coaching, assist with performance reviews,
maintaining/enforcing standard operating procedures, improving quality of work/processes, focusing on
customer satisfaction and eliminating non-value added processes.
Also responsible for assist processing provisioning requests for IT services, performing escalations for
processes or functions. This position will interface with all functional groups within IT and be involved with
various IT projects and Kaizen events.
Understanding and interacting with multiple business groups is vital within this role and how IT impacts
their business segment. It will be necessary to be 2nd tier escalated support for Service Desk OnCall
Phone.
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Service Desk Manager
3 days ago
Derby, United Kingdom Node4 Full timeJob DescriptionBecome a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting...
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Service Desk Manager
5 days ago
Derby, United Kingdom Node4 Full timeBecome a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your...
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IT Service Desk Manager
2 weeks ago
Derby, Derby, United Kingdom Flint Bishop Full time £40,000 - £70,000 per yearDepartment:ITLocation:Derby, UKDescriptionThe IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm's IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd Line Support Engineers,...
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Service Desk Manager
5 days ago
Derby, United Kingdom Node4 Full timeBecome a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your...
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Service Desk Manager
5 days ago
Derby, United Kingdom Node4 Full timeBecome a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your...
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IT Service Desk Manager
2 weeks ago
Derby, United Kingdom Focus Resourcing Full timeOur client based outside Derby, are working with us exclusively to recruit an experienced IT Service Desk Manager to join their them on a permanent basis. You will manage the day-to-day operation of the Service Desk, manage on-going relationships with internal stakeholders and customers, and act as the point of contact for any business or customer...
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Service Desk Apprentice
1 day ago
Derby, United Kingdom Node4 Full time**Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in...
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Service Desk Apprenticeship
3 days ago
Derby, United Kingdom Node4 Full time**MANAGED SERVICES**-**DERBY** **Service Desk Apprenticeship***: Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. **Become a change maker and join Node4.** - Node4 have a committed, talented, and diverse...
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IT Service Desk Manager
2 weeks ago
Derby DE, United Kingdom Flint Bishop Solicitors Full time £35,000 - £55,000 per yearDescriptionThe IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm's IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd Line Support Engineers, overseeing incident and request...
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Service Desk Manager
5 days ago
Derby, Derbyshire, United Kingdom Node4 Full timeBecome a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your...
