Service Desk Manager
4 days ago
Job DescriptionBecome a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.About the roleThe Service Desk Manager will lead and develop the Service Desk function across the Node4 Group, driving operational excellence and innovation. This role oversees a team of 55 professionals including apprentices, Service Desk Engineers, and Team Leaders based across our Derby and Stafford offices.The successful candidate will be responsible for enhancing efficiency, scalability, and customer satisfaction by leveraging AI, automation, and modern ITSM practices. They will ensure seamless day-to-day operations, proactive service delivery, and an exceptional support experience for both external clients and internal users.ResponsibilitiesLead and manage the Service Desk team, providing coaching and guidance.Develop and maintain Service Desk strategies, policies, and procedures.Implement AI-driven automation, s...
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IT Service Desk Manager
2 weeks ago
Derby, Derby, United Kingdom Flint Bishop Full time £40,000 - £70,000 per yearDepartment:ITLocation:Derby, UKDescriptionThe IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm's IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd Line Support Engineers,...
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IT Service Desk Manager
2 weeks ago
Derby, United Kingdom Focus Resourcing Full timeOur client based outside Derby, are working with us exclusively to recruit an experienced IT Service Desk Manager to join their them on a permanent basis. You will manage the day-to-day operation of the Service Desk, manage on-going relationships with internal stakeholders and customers, and act as the point of contact for any business or customer...
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Service Desk Manager
6 days ago
Derby, United Kingdom Node4 Full timeBecome a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your...
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Service Desk Manager
5 days ago
Derby, United Kingdom Node4 Full timeBecome a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your...
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Service Desk Manager
5 days ago
Derby, United Kingdom Node4 Full timeBecome a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your...
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IT Service Desk Manager
2 weeks ago
Derby DE, United Kingdom Flint Bishop Solicitors Full time £35,000 - £55,000 per yearDescriptionThe IT Service Desk Manager is responsible for the day-to-day management and continuous improvement of the firm's IT Service desk, ensuring the delivery of a high-quality, customer-focused support service to all users across the firm. The role includes managing a small team of 1st and 2nd Line Support Engineers, overseeing incident and request...
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Service Desk Manager
5 days ago
Derby, Derbyshire, United Kingdom Node4 Full timeBecome a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your...
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Service Desk Apprentice
2 days ago
Derby, United Kingdom Node4 Full time**Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in...
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Service Desk Apprenticeship
4 days ago
Derby, United Kingdom Node4 Full time**MANAGED SERVICES**-**DERBY** **Service Desk Apprenticeship***: Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. **Become a change maker and join Node4.** - Node4 have a committed, talented, and diverse...
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Service Desk Manager
4 days ago
Derby DE HZ, United Kingdom Node4 Full time £45,000 - £65,000 per yearBecome a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your...
