Administrator

3 days ago

Hatfield, United Kingdom Gold Care Homes Full time

**About Us**

**Hatfield Nursing Home provides 118 e**n**-suite bedrooms, a cinema room, pub, retro sweet shop, cafe area, hairdressing salon and a large, enclosed wheel-chair friendly garden for residents to enjoy. The large communal garden is landscaped with several seating **areas**. Each resident at Hatfield Nursing Home receives personalised care, ensuring they live an enjoyable and fulfilling life at their new home.**

**Location - Hatfield**

**What you will be doing**
- General reception duties, taking calls, transferring to departments, greeting visitors
- Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
- To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
- To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
- To coordinate the duty rota, liaise with Bank and Agency staff when required.
- To sort and distribute mail accordingly throughout the Home.
- You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
- Keep accurate records of all relevant residents' documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
- Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
- Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
- Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments.
- Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
- Prepare and submit data relating to petty cash and wages totals-monthly
- Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
- Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
- Attend training courses and sessions as required.
- Maintain client, staff and business confidentiality at all times.
- Prepare and maintain stationary orders, stock and records.
- To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
- To ensure all internal and external customer interactions are met with a welcoming and professional manner.

**What we'll do for you**
- Monthly employee recognition awards.
- Regular team outings.
- Company pension.
- Access to perk box with discounted offers for staff.
- Refer a friend incentive scheme.
- Free industry-recognized training and development offered and encouraged.
- Fast track training to become a future leader at Gold Care Homes.
- Excellent learning and development opportunities.

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