Client Relationship Manager

2 weeks ago


Chester, United Kingdom Dicio Finance Full time

One of the fastest-growing Mortgage Brokerages in the UK - Dicio Finance - has an exciting opportunity for a talented individual to join our team in Chester as a Client Relationship Manager.

This role offers a great career path for the right person.

**About Us**

Our company works alongside leading property investment companies, which means we have huge growth plans. We provide our clients with first-class service and with honest and upfront advice. We are specialists in the field and understand the market betterthan our peers.

We pride ourselves in being a step ahead of the market, helping our clients make informed and guided decisions.
We are now expanding the team due to amazing growth through 2020 and 2021.

**Key Responsibilities**:

- Build strong relationships with new and existing clients to ensure a smooth & efficient sales journey
- Addressing any client concerns, escalating issues as appropriate
- Engaging in regular contact with clients throughout their property purchase
- Create and implement plans to build and improve marketing and communication with clients
- Liaise with introducers and developers
- Proactively approach client concerns and problem solve by utilising systems and speaking with case handlers.
- Keeping client records up to date on our Internal CRM

**Required Experience**:

- Experience as a relationship manager, in customer service, or a similar role
- Ability to build and maintain strong client and business relationships
- Customer-oriented
- Excellent Telephone Manner

**Required Skills**:

- Ability to learn about complex products and services and accurately relay to client
- Commercially aware and able to capitalise on business opportunities
- Computer skills, Microsoft packages including Excel, Outlook, and Word
- Excellent communication and interpersonal skills
- Good conflict resolution and problem-solving skills
- Self-starter, driven by a desire to succeed and achieve personal and company goals
- Motivated to work using own initiative and as part of a team

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.



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