Junior Customer Service Representative
2 weeks ago
**Role Overview**:
As a **Junior Customer Service Representative**, you will be the first point of contact for customers, representing client brands with professionalism and enthusiasm. You’ll handle enquiries, provide information, and support marketing campaigns to ensure every customer interaction is positive and professional. This role is ideal for someone who enjoys working with people and wants to develop a career in customer service and marketing.
**Key Responsibilities**:
- Provide accurate information about products and services during marketing campaigns.
- Record and maintain detailed customer interaction and feedback data.
- Support marketing campaigns by assisting with promotional activities and customer engagement.
- Collaborate with team members to achieve individual and team performance targets.
- Resolve customer issues promptly or escalate when necessary.
- Participate in training sessions to improve communication, customer service, and marketing skills.
**What We’re Looking For**:
- Excellent verbal and written communication skills.
- Positive, approachable, and professional attitude.
- Strong organisational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Team player with a proactive and solution-focused mindset.
- No prior experience required, full training provided.
**What We Offer**:
- Comprehensive training and ongoing mentorship.
- Clear opportunities for career progression within customer service and marketing roles.
- Supportive and collaborative team environment.
**Start your career in customer service and marketing today**
Pay: From £30,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
**Location**:
- Leeds LS1 2HL (required)
Work Location: In person
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