Supported Housing Officer

3 days ago

Bristol, United Kingdom Elim Housing Full time

We are now looking for a Supported Housing Officer to join our team in Phoenix Place.

Phoenix Place is a low level, level 4 service within pathway 3 - Womens pathway.We house a total of 55 residents (30 single women and 25 mothers and babies). We provide housing related support that focuses on preparing individuals to live and contributeout in the community.

**Salary**: £21,668 - £22,168 per annum, dependent on experience.

**Hours**: 37 hours per week, Monday - Friday 9.00am - 5.00pm, excluding bank holidays

**Contract**: Permanent

**Supported Housing Officer Responsibilities**:

- Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures
- To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development
- Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living
- Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding.
- To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes

**Supported Housing Officer Requirements**:

- Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to induvial need when required
- Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services
- Empathy with the causes of homelessness for vulnerable parents and the barriers they face.
- Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment
- Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software

**Supported Housing Officer Benefits**:

- 25 days annual holiday rising to 30 days.
- Paid day off for your birthday each year.
- Access to training and career development through Elim Skills Academy
- Company pension.
- Life Assurance.
- Annual bonus.
- Health cash plan, which includes discounts to a wide range of shops and services.
- Free onsite car parking
- Ability to work from home on occasion to complete training and admin.

‘Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people’s life’s journey. If you’d like to make a difference in your career and other’s people lives, this role is for you. Elim is a supportive organisationwith a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.’ Elim Colleague

**About the Company**:
Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire.

Elim’s customers include families and single people living in our properties for rent, young people undertaking apprenticeships or training, clients within our support services and people buying houses that we have developed, among others. We have the sameaim for all these relationships: to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations.

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