Facilities Helpdesk Administrator

1 week ago


Wimbledon, United Kingdom Facilities Resourcing Limited Full time

I am currently recruiting on behalf of a rapidly growing facilities maintenance provider who have continued a period of growth even through Covid putting them in a strong position moving forward who now are looking to add 2 new helpdesk administrators towork on a newly won contract and be based out of their head office in SW London.

On a day to day basis you will have a number of tasks and responsibilities:

- Utilising the maintenance system to support and interact with clients through the helpdesk.
- Utilising the maintenance CAFM system to support and interact with effective deployment of engineers through the helpdesk.
- Management of subcontractor PPMs
- Diarising pre-planned maintenance and reactive jobs into the system.
- To provide support and assistance where required for mobilisation of contracts.
- Raising callouts and purchase orders with sub-contractors and retrieve Risk Assessments & Method Statements.
- Chasing Sub-Contractors and Engineers on outstanding jobs in order to update Clients.
- Advising on out of hours PPM's that are due.
- Ensuring and checking the completion of engineer's timesheets
- Liaising with agencies with regards temporary cover

It is essential that you have previous experience of working within a facilities helpdesk role and have previously used a CAFM system.



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