User Researcher

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

Based flexibly (3 days a week) out of our new Bristol digital hub.

A User Researcher in BT is accountable for the user research thinking and strategy that supports our squads to craft world class experiences.

You’ll be accountable for providing the digital team with best-in-class digital customer insight to ensure the teams design the best experiences for customers and advisors. You will help define and deliver the user research & testing strategy for BT.

User Researchers within BT enables the team to understand and solve user needs related to products and services.

BT Digital have committed to a 'Build, Measure, Learn' approach to User-Centred Design. User research is a crucial part of delivery, and you will ensure appropriate user research support is be provided at each of those stages.

We help run research to give designers, product owners & engineers inspiration about how products should work in digital. We help run continual research before/during & after it's been made to evaluate whether it's doing what we intended with users

**You will have the following responsibilities**
- **User Research**:

- Drive adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams
- **Implementing the research strategy - **Setting direction from findings back into the wider Digital strategy (working with the group insights team when appropriate)
- **Collating and joining up** - Responsible for collating findings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research findings across your digital business unit.
- **Implementing findings** - Responsible for ensuring research is providing actionable recommendations for continuous improvements the products
- **Internal improvement**s - Implements both generative and summative digitally focused research. Continuously improving the practice and deployment of user research across the Digital team

**You'll have the following skills & experience**
- Experience across B2B and/or B2C research
- Stakeholder management & influencing
- **Behavioural science & psychology approach** - a relentless empathetic curiosity about people and their behaviour. In-depth social and human centred observational research methods
- **Qualitative user research & usability testing** - discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab-based and unmoderated testing
- **Quantitative behavioural analysis** - feeding data & analytics into the qualitative process to drive further understanding of users' actions
- **Formative and summative user research activities** - including exploratory methods, interviews, ethnographic studies, mental modelling, card sorting, etc
- **Behavioural science approach of the digital team members**:

- running research sessions, fully involving and up-skilling others on research activities knowledge & abilities
- **Running the lab facilities and capability** - enabling large scale daily user research

**Benefits**
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Pers