Client Liaison Executive

**Client Liaison Executive** **£28, 000 pa plus company benefits** **9am to 6pm, Monday to Friday** **Office Based in Windsor** **The Company** Our client, who is leading luxury brand is looking for a Client Liaison Executive to join their fabulous team. Their products are synonymous with true luxury, elegance and superb quality. Their passion and creativity combine to incorporate cutting edge design with the unparalleled skills of master craftsmen from all over the world. With a pioneering CEO, voted within the top 50 most influential people in British Luxury, the Company continues to go from strength to strength. The company is a pioneer of sustainable luxury and sustainability is a core part of the brand identity. Theirunrivalled reputation, enviable collection and our future growth plans, it is an exciting time to join the team. **The Client Liaison Executive role**: **Responsibilities will include but not limited to**: Managing an Order Pipeline: - Sales Order processing and follow up for customers and prospects - Accurately and efficiently processing sales activity, quotes and orders into our systems - Working with our Distributors, Showroom and Sales staff to develop a sales pipeline and provide support with all queries - Accurate management and recording of all related sales and stock movements - Responsibility for complete and accurate performance, including the correct and accurate entry of data into the computer’s systems, filing and communication with other members of staff, customers or suppliers Contributing to Building the Sales Pipeline: - Finding, qualifying, recording and following-up to close opportunities with customers and prospects - Assuming ownership of the revenue targets for a defined group of customers - Service, recording and follow-up on sales opportunities and relevant customer activity of the quotation process to ensure accuracy in terms of pricing, profitability, product specification and lead times for supply Delivering World Class Customer Service - Be constantly looking for ways to improve business practices and innovating ways to better service these customers - After sales calls and follow ups to ensure the products and services provided have exceeded customer expectations in all aspects. This includes professionally dealing with and recording customer returns - May on occasion be required to meet with customers nationally and internationally - Assist with and attend trade shows and company events nationally and internationally - Have an awareness of export and freight guidelines for certain countries, together with VAT procedures **Key Competencies** - Previous customer service and order processing experience essential - Works independently with mínimal supervision, takes responsibility for enquiries following them through to the end. Good use of initiative and maintains an awareness of orders until they are complete, checking consistently. - Excellent customer service skills, understanding the importance of delivering an exceptional level of service every time. - Proficient in the full MS Office software suite. Experience of using SAP advantageous. The ability to learn new software systems and processes with ease. - Ability to take ownership of the role, working well independently as well as part of the team - Excellent verbal and written communication skills - Ability to think outside the box, propose ideas for improvement, provide solutions and have a positive "can do" attitude - Fluency in a foreign language could be useful in this role; German, French, Italian or Spanish. **Benefits**: - Opportunity to join a great team of people - A beautiful office situated in the heart of Royal Windsor just opposite the castle - A friendly environment - Gym membership - Company Pension Scheme - Private Healthcare - Company Bonus Scheme