Customer Liaison Executive

Client Liaison Executive - luxury brand Located in Windsor Full time (Monday - Friday) 40 x hours a week Hours of work: 9:00am - 6:00pm Office based role Salary up to £30,000 + excellent company benefits Role & Responsibilities: - Managing an Order Pipeline efficiently. - Sales Order processing and follow up for customers and prospects. - Accurately and efficiently processing sales activity, quotes and orders into our systems. - Working with our Distributors, Showroom and Sales staff to develop a sales pipeline and provide support with all queries. - Accurate management and recording of all related sales and stock movements. - Responsibility for complete and accurate performance, including the correct and accurate entry of data into the computer's systems, filing and communication with other members of staff, customers or suppliers. Contributing to Building the Sales Pipeline: - Finding, qualifying, recording and following-up to close opportunities with customers and prospects. - Service, recording and follow-up on sales opportunities and relevant customer activity of the quotation process to ensure accuracy in terms of pricing, profitability, product specification and lead times for supply. Delivering World Class Customer Service: - Be constantly looking for ways to improve business practices and innovating ways to better service these customers. - After sales calls and follow ups to ensure the products and services provided have exceeded customer expectations in all aspects. This includes professionally dealing with and recording customer returns. - May on occasion be required to meet with customers nationally and internationally. - Assist with and attend trade shows and company events nationally and internationally. - Have an awareness of export and freight guidelines for certain countries, together with VAT procedures. Key Competencies Required: Excellent Verbal & Written Communication Skills Responsibility & Leadership - Works independently with mínimal supervision, takes responsibility for enquiries following them through to the end. Product Focus & Industry Experience - Loves to make our clients' happy and acts to complete all tasks with our brand and our customers' needs at heart and to the highest standard. An art and design background in têxtiles or interiors preferred but not essential. Skills & Qualities required: - A passion for luxury products, home interiors and/or luxury materials. - Excellent customer service skills, understanding the importance of delivering an exceptional level of service every time. - Demonstrable strong organisational and administrative skills. - Proficient in the full MS Office software suite. Experience of using SAP advantageous. - Ability to take ownership of the role, working well independently as well as part of the wider clientelling team. - Excellent verbal and written communication skills - Ability to think outside the box, propose ideas for improvement, provide solutions and have a positive "can do" attitude - Lives locally to Windsor Town Centre. **Benefits**: - Opportunity to join a great team of people. - A beautiful office situated in the heart of Royal Windsor just opposite the castle. - A friendly environment. - Gym membership. - Company Pension Scheme. - Private Healthcare. - Company Bonus Scheme. - The chance to attend industry events in interior/luxury sector. 01784 460981 Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. To speak to a recruitment expert please contact Melanie Randall