Operations Co-ordinator

**The Company**

The Moorhouse Group specialises in the provision of Business Insurance Policies. We pride ourselves in being a leading provider throughout the business sector, of policies that may be standard or unique to commercial customer’s insurance needs, in addition to Commercial Vehicles. We are a highly technological Company moving forward with innovative systems in the Industry.

We are committed to creating a working environment where people can flourish and find the freedom to fulfil their potential. You'll be joining a specialist company with a reputation for delivering a first-class service, offering a range of products to our valued customers.

**The Role**

The Operations Co-Ordinator is responsible for gathering and establishing business requirements for relevant activities and co-ordinating delivery of these activities across the organisation. This includes organising and chairing meetings with internal and external stakeholders, and fully documenting all work in detail. The Operations Co-ordinator is also responsible for systems audits across the business as well as maintaining integrations with our third party suppliers.

**Principle Accountabilities**
- Coordinating project schedules, resources, equipment and information
- Liaising with colleagues and third parties to identify and define project requirements, scope and objectives
- Ensuring that clients’ needs are met as the project evolves
- Work with the Management Team to identify solutions to problems, to identify risks to the success of projects and to ensure business deadlines are met
- Complete and maintain any necessary documentation related to processes and procedures.
- Conduct system audits
- Maintain integrations with third party suppliers, such as aggregators.
- Work with colleagues to discuss solutions to problems and agree on techniques and timescales to be implemented.
- UAT of all change throughout the business, which includes back office and websites
- Effectively plan, document and organise own workload in consultation with line manager, in order to achieve and exceed service targets/standards.
- Communicate to all levels within the company regarding business issues and risks.

**Skills and Abilities**
- Strong initiative, forward thinking and problem solving
- Business awareness and in particular the regulatory requirements and background driving our processes and customer interactions.

**Experience of project co-ordination/management and business analysis with the ability for planning and forecasting**
- Ideally, experienced in insurance products and insurance software house systems
- Strong Microsoft Excel and Microsoft Word
- Strong documentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Have the flexibility to cope with deadlines
- Experience of the UK Financial Services industry

**What’s on Offer**
- Full time, permanent role
- Competitive benefits package
- Transport links
- Enhanced holidays starting at 23 days, which increases to 25 days with service, plus bank holidays.
- Healthy work/life balance
- Smart Casual dress
- Company Social Events and a dedicated social committee
- Free On-site parking
- Recruitment referral programme
- Uncapped bonus scheme
- Optimised Health Plan
- Company pension contribution
- Sponsorship for Professional Qualifications
- Development plan with long term career opportunities
- Cycle to work scheme
- Electric Vehicle scheme

**Salary**: From £25,000.00 per year

Schedule:

- Some flexibility will be required for testing and implementations

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Schedule:

- Overtime

Ability to commute/relocate:

- Caerphilly, CF83 3HU: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Project management: 2 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person