Change Officer

**£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.**

**Location**: **Birmingham**

**Counter Terrorism Policing (CTP) depends on high-performing in its work every day. As a Change Officer, you’ll make sure that beneficial changes are made, minimising disruption and investigating incidents. Everything you do will support CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK.**

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll support change management processes, handling all submissions through their lifecycle. The goal is to keep national services running smoothly and to ensure that only beneficial changes are made. Upholding good practice and governance, you’ll keep stakeholders in the loop, keep accurate records and improve processes wherever you can.

Day to day, you’ll lead research into the root causes of problems, make temporary solutions (workarounds) available and drive the development of permanent fixes to be deployed through Change. Whatever the task, you’ll produce clear reports that put useful data into the right hands.

At this level, you’ll need experience of ITIL® service management process management, specifically Service Level Management, Change Management and Problem Management. Thanks to this background, you’ll be used to making decisions in a busy service operations environment.

Now more than ever is the time to join the Met Police. We want our team to be representative of our country and are looking to recruit people who understand and reflect the diverse communities we engage with every day.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development. If you’re looking to progress, this is an outstanding opportunity.

**Vetting**

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

**Confidentiality Agreement**

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

**Our Employee Commitments**

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.

**We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.**

**As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.**

**Job Types**: Full-time, Permanent

**Salary**: £45,192.00-£49,280.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in West Midlands