Reservations Agent

2 days ago

Reading, United Kingdom The Roseate Reading Full time

We are looking for an enthusiastic, talented and dedicated Reservations Agent to join our luxury hotel brand at The Roseate Reading.

The Hotel is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience. The Roseate Reading was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty.

One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth.

**Key Responsibilities**:

- Manage room reservations including handling bookings, enquiries, and adjustments efficiently, ensuring accurate billing information is recorded.
- Provide exceptional customer service, assisting guests with reservation needs, special requests, and bespoke arrangements.
- Help and support Front of House team when business requires
- Maintain a detailed understanding of ongoing promotions, room rates, and special packages, and highlight extra services or special packages to boost sales.
- Stay informed about hotel happenings and the local scene, answer guest enquiries promptly and professionally

**Requirements**:

- Experience in a similar role within 4/5 star Hotel.
- Excellent organizational abilities and proficiency in multitasking within a fast-paced environment.
- Superior communication skills with a strong command of the English language.
- Communicating and prioritizing tasks effectively in an engaging, refined, and intuitive way.
- Addressing all guest inquiries engagingly, aiming to convert each inquiry into a booking through efficient and intuitive guest service.
- Familiarity with Opera PMS is preferred

Package benefits:

- Additional holiday day off for your child first day at primary school
- Recognition for every year of service anniversary including complimentary stay and additional holiday day after 3rd year of service
- Employee Assistance Program
- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends

INDFOH

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