E-commerce Team Leader Wfh

2 weeks ago

Folkestone, United Kingdom Office Angels Full time

**Job Title**: E-Commerce Team Leader - WFH & Office

**Location**: Folkestone

**Salary**: Please phone us on to discuss

**Hours**:Monday to Thursday, 9am to 5pm and Friday 9am - 4:30pm

**Your new company**:
The E Commerce Team Leader is responsible for ensuring the UK E-Commerce Fulfilment team provides excellent customer service to support this growing channel, acting as the key liaison point between the customer, the logistics providers, and internal teams.The Team Leader is also responsible for the Direct to Consumer fulfilment service and liaison with the external provider.

**Benefits of working at this company**:

- 24 days annual leave (you can buy/sell 2 days per year) plus 9 bank holidays
- 4% discretionary company performance related annual bonus
- Up to 9% matched contribution pension scheme
- Health cash plan with healthshield
- 50% working from home and 50% working in the office

**Your key responsibilities would be**:

- Manage the day-to-day tasks of a team of 2 direct reports and ensure they are on track
- Run team meetings
- Take responsibility for training and development of the team, identifying gaps and organising the relevant training
- Allocation of workload across team to meet business needs
- Motivate the team to carry out daily tasks within required deadlines
- Get the team to explore new possibilities to resolve outstanding queries and reduce the list of non-compliances
- Building positive relationships with internal stakeholders (Sales, Logistics, Returns, Marketing and Finance) to help improve the overall customer experience
- Conduct appraisals and be involved in the recruitment process as needed
- Proactively identify efficiency improvements/removal of touchpoints/order consolidation possibilities
- Oversee and controls the day-to-day operational function of the Ecommerce Fulfillment team, ensuring that all our customers' service levels are achieved
- Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal
- Obtaining Automatic Shipping notes on behalf of the third-party distributor
- Ensure effective communication on specific requirements including short lead time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion
- Control of customer invoice queries, control of query investigation and challenging noncompliance issues, managed on customer portal

**Skills and experience required**:

- Knowledge of SAP an advantage
- Experience leading a team or project desirable
- Good knowledge of MS office programs, especially Outlook, Word, and Excel
- Previous experience within a manufacturing environment desirable

**Next steps**:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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