E-commerce Administrator Option to Wfh24 Days A/l

3 days ago

Folkestone, United Kingdom Office Angels Full time

**Job Title**: Ecommerce Administrator

**Location**: Folkestone - Hybrid working available

**Salary**: Please phone us on to discuss

**Hours**:Monday to Thursday, 9am to 5pm and Friday 9am - 4:30pm

**Benefits of working at this company**:

- 24 days annual leave (you can buy/sell 2 days per year) plus 8 bank holidays
- 4% company performance related annual bonus
- 9% matched contribution pension scheme (including salary exchange option)
- Health cash plan with healthshield
- 50% working from home and 50% working in the office

**Your next role**:
As the E Commerce Administrator you will be responsible for providing excellent customer service to support a growing channel, acting as the key Company liaison point between the companies customers (e.g. Amazon), their logistics providers and the internalteams.

**Your key responsibilities would be**:
Customer Service - Order Management:

- Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
- Obtaining Automatic Shipping notes on behalf of the third-party distributor.
- Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
- Ensure effective communication on specific requirements including short lead time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
- Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.
- Liaise with third party distributors to obtain evidence to support investigations.
- Work closely with finance.
- Collation, checking and filing of orders once despatch is confirmed
- Maintain effective communication of stock with Account Managers
- Support colleagues within the customer service team, including back up support on all Amazon markets and other customers
- Any other task required by the E-retail team on an ad-hoc basis.

Reporting duties:

- Maintain report on daily interface - tracking all deliveries are in line with month end reporting.
- Identify trends to pro-actively manage accounts.
- Regular reports to local teams in Germany and France

**Skills & Knowledge required**
- Good knowledge of MS office programs, especially Outlook, Word and Excel
- Knowledge of data entry into computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.
- Knowledge of Amazon Vendor Central system an advantage.
- A positive attitude and enthusiasm towards problem solving essential.
- Occasional travel may be required

**Next steps**:
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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