Property Transfer Administrator

1 day ago

New Milton, United Kingdom Mainstay Full time

**Job Role**: Property Transfer Administrator & Consents Administrator

**Location**: New Milton

**Hours**:35 per week

**Business**: Mainstay

As a Property Transfer & Consents Administrator you will contribute to our vision of being the **UK’s favourite** property manager by:

- Being a part of all our residents’ journeys by helping our residents to move home or remortgage when coordinating conveyancing transactions
- Working collaboratively in a fast paced and dynamic team to support our residents and colleagues across the wider business.
- Using multiple systems and platforms to seek answers for our residents and their representatives

This role reports to a Property Transfer Team Leader.

**Main Responsibilities**
- Use Microsoft Office proficiently, particularly Word, Outlook and Excel.
- Use multiple database systems to update records.
- Ensure that all requirements are obtained in full before moving a case onto the next stage.
- Complete tasks in order of priority to meet the needs and requirements of our customers.
- Work effectively as part of a team in person or using technology
- Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.
- Have a clear understanding of, and work towards achieving the Department’s KPIs.
- With training, learn to prepare documents as part of the conveyancing process.

**Skills and Experience**
- Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.
- Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.
- Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
- Able to work at pace using a computer without it affecting your accuracy.
- Be keen to learn new processes and happy to ask for support when needed.
- Multitasking does not phase you and you can adapt your task list each day to match the business’ needs.
- Have an enthusiasm for learning the technicalities and details of processes
- Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.

**Diversity**

**Ready to Apply?**

**Salary**: From £21,500.00 per year

**Benefits**:

- Company pension
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- New Milton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in New Milton

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