Nhs Medical Administrator/secretary

**Alpine House Surgery**
**Practice Administrator/Secretary**

Job Title Practice Administrator/Secretary

Organisation Alpine House Surgery

Reporting Too Assistant Manager/IT Lead (or Practice Manager)

Hours 30 hours per week - Monday to Friday

**Job Summary**:
The Practice Administrator/Secretary will work as a flexible member of the team and report to the Assistant Practice Manager and IT Manager or Practice Manager in their absence.

The Practice Administrator/Secretary will be responsible for a range of administrative and secretarial duties working alongside our administration team/Part time Secretary and IT Lead. You will support the practice with records summarising, coding, scanning, registration - including processing records for patients to access online, prescriptions, and medical secretarial cover. The Practice
Administrator/Secretary will provide the above general admin and secretarial assistance to the practice team in a positive and friendly manner.
- Knowledge of SystmOne and medical terminology are desirable
- Excellent communication skills
- Attention to detail and efficient time management
- Experience in a similar role/environment would be beneficial

The post will suit an experienced, enthusiastic, and self-motivated person with excellent organisational and interpersonal skills. This is a varied and extremely busy role; you will need excellent verbal and written communication skills, meticulous attention to detail and a flexible approach to work.

The position is suitable for someone who can work as part of a team but also using their own initiative, problem solve, be self-sufficient and manage their own workload effectively.

**Key Responsibilities**:
As a Practice Administrator/Secretary you would need to demonstrate an understanding of, and to work in accordance with practice policies, procedures, and protocols. The role will also require:

- General secretarial duties
- PRISM referrals, rejections, Advice and Guidance and 2 week wait referrals
- Insurance reports / Solicitors’ reports
- Dealing with telephone enquiries from patients and secondary care colleagues
- Scanning documents to patient records and general scanning duties
- Processing incoming post and read coding patient records appropriately
- Summarising and coding of medical records
- Processing of Prescriptions via EPS
- Administration for patient online access to medical records
- Medical record requests in the form of SAR requests
- Administration for the call and recall system (med review system)
- Other administration duties
- To be flexible within the team and welcome a challenge

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individu