Nhs Iapt Administrator

The Role: What you will do?
Are you looking for an administrative role that will really make a difference to lives?

The core purpose of this role is to ensure the smooth running of the NHS IAPT (Improving Access to Psychological Therapies) service, through the provision of effective and efficient administrative services for NHS patients, referring GP’s, healthcare professionals and CCG contacts. It encompasses a range of administrative responsibilities that support the day to day operations of the business, as well as contributing to its ongoing development.

At Vita Health Group we appreciate the part ALL our team play in helping people get better.

If you would like to be part of a forward-thinking company and friendly team, keep reading to see if you are interested in the role and what we have to offer.

**Main Duties and Responsibilities**
- Answering high volumes of incoming telephone calls in a professional manner within agreed KPIs.
- Processing referrals within targeted timeframe
- Making outbound calls to process patient referrals.
- Updating patient information within iaptus, ensuring a high level of accuracy.
- Identifying and escalating at risk patients in a timely manner to the Duty Therapist.
- Monitoring and actioning treatment waitlists.
- Checking and processing letters to patients, GP’s and Healthcare professionals.
- Ensuring patients are communicated with at the earliest opportunity for any changes to appointments.
- Undertaking general administration to contribute to the smooth running of the department.
- Any other ad hoc duties to support the function of the business.

Attention to detail, accountability and pride in the work they deliver is essential. Good communication skills and high level organisational and time management skills are also a must.

**Skills and Experience**:
Essential:

- Experience of working with and dealing with the public.
- Experience of working in an administrative capacity.
- Excellent customer service skills, including a professional telephone manner.
- Excellent written and spoken communication skills.
- Excellent attention to detail.
- Ability to work independently as well as part of a team.
- Flexibility with shifts may be required to assist with cover due to staff absence.
- An awareness of and commitment to supporting and facilitating diversity and inclusion
- Willingness to travel, which may include occasional overnight stays, as and when required

**The Company**:
Vita Health Group is a leading UK healthcare provider with over 30 years’ experience delivering best in class physical and mental health services across corporates, NHS and private patients.

We comprise of three leading UK healthcare providers, each with their own great reputation within the healthcare industry; RehabWorks, Workplace Wellness and Crystal Palace Physio Group.

**Why Vita Health Group?**:
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

- Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
- An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.